Burcu UserBU
Open to opportunities

Burcu User

@burcuuser

Motivated professional in International Trade and English Language Teaching.

Turkey
Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in client onboarding and sales operations while fostering a collaborative and growth-oriented company culture.

I am a motivated professional with a strong background in English Language Teaching and a Master’s degree in International Trade and Finance. My experience spans client onboarding, sales operations, and customer lifecycle management, particularly in digital and international environments. I thrive in fast-paced, global work settings, where I can optimize processes to enhance user experiences and team efficiency.

In my recent role as an International Sales Specialist and Customer Representative at Protranslate Translation Services, I guided clients through product onboarding and account setup, ensuring a smooth transition to the platform. I delivered customer education through various channels and served as the main liaison between clients and internal departments, resolving onboarding-related concerns and streamlining workflows. My proactive approach has allowed me to maintain strong client relationships and adapt support strategies for diverse customer segments.

Experience

Work history, roles, and key accomplishments

PS

International Sales Specialist & Customer Representative

Protranslate Translation Services

Mar 2023 - Nov 2024 (1 year 8 months)

Guided clients through product onboarding and account setup, ensuring a smooth transition to the platform and maximizing early engagement. Delivered customer education via phone, chat, and email; became proficient in explaining platform features to a global user base.

Education

Degrees, certifications, and relevant coursework

Yalova University logoYU

Yalova University

Master's Degree, International Trade

Completed a Master's degree in International Trade at Yalova University. Focused on advanced concepts and practices within global commerce.

Kocaeli University logoKU

Kocaeli University

Bachelor's Degree, English Language Teaching

Obtained a Bachelor's degree from Kocaeli University. Developed foundational knowledge and skills in the chosen field of study.

Tech stack

Software and tools used professionally

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Burcu User - International Sales Specialist & Customer Representative - Protranslate Translation Services | Himalayas