Open to opportunities

Burcu User

@burcuuser

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Motivated professional in International Trade and English Language Teaching.

Turkey

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What I'm looking for

I am looking for a role that allows me to leverage my skills in client onboarding and sales operations while fostering a collaborative and growth-oriented company culture.

I am a motivated professional with a strong background in English Language Teaching and a Master’s degree in International Trade and Finance. My experience spans client onboarding, sales operations, and customer lifecycle management, particularly in digital and international environments. I thrive in fast-paced, global work settings, where I can optimize processes to enhance user experiences and team efficiency.

In my recent role as an International Sales Specialist and Customer Representative at Protranslate Translation Services, I guided clients through product onboarding and account setup, ensuring a smooth transition to the platform. I delivered customer education through various channels and served as the main liaison between clients and internal departments, resolving onboarding-related concerns and streamlining workflows. My proactive approach has allowed me to maintain strong client relationships and adapt support strategies for diverse customer segments.

Experience

Work history, roles, and key accomplishments

International Sales Specialist & Customer Representative

Protranslate Translation Services

Mar 2023 - Nov 2024 (1 year 8 months)

Guided clients through product onboarding and account setup, ensuring a smooth transition to the platform and maximizing early engagement. Delivered customer education via phone, chat, and email; became proficient in explaining platform features to a global user base.

Onboarding Customer Education CRM Sales Operations B2B Sales B2C Sales Customer Support Cross Functional Collaboration

NŞ

Export Sales Representative

Newten Awning Pergola Ltd. Şti

Nov 2022 - Dec 2022 (1 month)

Established and maintained strong client relationships by delivering tailored communication strategies and demonstrating a proactive understanding of customer needs. Participated in industry events to stay informed on market trends and develop new business contacts.

Client Relationship Management Sales Strategy Market Analysis Business Development Communication Skills Sales Support Market Trends Strategic Sales

Trainee English Teacher

Izmit High School

Feb 2021 - Jun 2021 (4 months)

Developed and implemented lesson plans to foster engagement and knowledge retention. Supported classroom management and improved instructional delivery through collaboration with lead educators.