Burcu User
@burcuuser
Motivated professional in International Trade and English Language Teaching.
What I'm looking for
I am a motivated professional with a strong background in English Language Teaching and a Master’s degree in International Trade and Finance. My experience spans client onboarding, sales operations, and customer lifecycle management, particularly in digital and international environments. I thrive in fast-paced, global work settings, where I can optimize processes to enhance user experiences and team efficiency.
In my recent role as an International Sales Specialist and Customer Representative at Protranslate Translation Services, I guided clients through product onboarding and account setup, ensuring a smooth transition to the platform. I delivered customer education through various channels and served as the main liaison between clients and internal departments, resolving onboarding-related concerns and streamlining workflows. My proactive approach has allowed me to maintain strong client relationships and adapt support strategies for diverse customer segments.
Experience
Work history, roles, and key accomplishments
International Sales Specialist & Customer Representative
Protranslate Translation Services
Mar 2023 - Nov 2024 (1 year 8 months)
Guided clients through product onboarding and account setup, ensuring a smooth transition to the platform and maximizing early engagement. Delivered customer education via phone, chat, and email; became proficient in explaining platform features to a global user base.
Export Sales Representative
Newten Awning Pergola Ltd. Şti
Nov 2022 - Dec 2022 (1 month)
Established and maintained strong client relationships by delivering tailored communication strategies and demonstrating a proactive understanding of customer needs. Participated in industry events to stay informed on market trends and develop new business contacts.
Trainee English Teacher
Izmit High School
Feb 2021 - Jun 2021 (4 months)
Developed and implemented lesson plans to foster engagement and knowledge retention. Supported classroom management and improved instructional delivery through collaboration with lead educators.
Education
Degrees, certifications, and relevant coursework
Yalova University
Master's Degree, International Trade
Completed a Master's degree in International Trade at Yalova University. Focused on advanced concepts and practices within global commerce.
Kocaeli University
Bachelor's Degree, English Language Teaching
Obtained a Bachelor's degree from Kocaeli University. Developed foundational knowledge and skills in the chosen field of study.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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