Open to opportunities

Rahima Nesrine Tienti

@rahimanesrinetienti

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Sales and quality leader who drives growth through client relationships and strategic execution.

Turkey

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What I'm looking for

I’m looking for a role where I can lead sales and improve quality through strong CRM-driven client relationships, train teams, and build partnerships—while keeping a customer-first mindset focused on measurable growth.

I’m a dynamic sales professional with deep experience in client relationship management and strategic sales execution. I consistently exceed sales targets by combining strong communication with a solid grasp of product offerings, while staying focused on delivering exceptional customer service.

In my sales roles in Istanbul, I built and maintained strong customer relationships to increase repeat business and loyalty. I’ve handled high-volume inbound and outbound calls to generate leads, resolve customer inquiries quickly, and maintain detailed records that support follow-up and retention.

As a Quality Manager and Team Leader, I developed and implemented quality control procedures, collaborated with cross-functional teams on continuous improvement, and addressed critical issues. I also monitored staff performance through weekly and monthly analytical reporting and spearheaded the integration and customization of a CRM system to strengthen client relationship strategies. In parallel, I negotiated partnership agreements with hospitals and clinics to expand service networks.

My strengths extend beyond sales: I translate medical and technical documents across Arabic, French, English, and Turkish, and I support communication between international patients and medical staff. I also bring a creative, structured technical mindset from advanced learning in CAD/BIM tools (Revit, Sketchup, Rhino), plus proficiency with tools like Word, Excel, and Photoshop.

Experience

Work history, roles, and key accomplishments

Sales Manager

Intermark Global

Jan 2024 - Mar 2026 (2 years 2 months)

Negotiated and closed high-value contracts with key clients to increase revenue and market share in the Istanbul region. Developed and implemented sales training programs to improve the sales team’s skills and productivity.

Contract Negotiation Key Account Management Sales Management Sales Training Revenue Growth Market Expansion Client Relationship Management Performance Improvement

Quality Manager & Team Leader

IXOCARE

Jan 2023 - Jul 2023 (6 months)

Developed and implemented quality control procedures to improve operational efficiency and service delivery. Led continuous quality improvement, negotiated partnerships with hospitals and clinics, monitored staff performance with weekly/monthly analytics, and integrated/customized the company CRM to support quality management and client relationship strategies.

Quality Control Process Improvement Cross Functional Collaboration KPI Reporting Negotiation Stakeholder Management CRM Integration Performance Monitoring

Call Center Sales Rep

Erdem Hospital Group

Feb 2022 - Jan 2023 (11 months)

Handled inbound and outbound calls to generate sales leads and close deals in a high-volume call center environment. Resolved customer inquiries and complaints, maintained detailed interaction records, and trained new call center sales representatives on product knowledge and sales techniques.

Outbound Calling Lead Generation Sales Closing Customer Complaint Resolution Customer Service Sales Training

Sales Representative

Health Point World

Jul 2020 - Dec 2021 (1 year 5 months)

Built and maintained customer relationships to drive repeat business and customer loyalty in a competitive sales environment. Exceeded monthly sales targets by identifying customer needs, using CRM to manage accounts, and supporting translation between international patients and medical staff.

Client Relationship Management Sales Target Achievement CRM Customer Service Lead Qualification Medical Translation Account Management

Education

Degrees, certifications, and relevant coursework

Yeni Yüzyıl University

Architecture

2026 -

Activities and societies: Training in Revit, SketchUp, and Rhino for 3D modeling; use of Word, Excel, and Photoshop; preparation of quantity surveys; architectural presentations and visualizations.

Studying architecture at Yeni Yüzyıl University in Istanbul. Learned CAD/BIM tools and developed skills in architectural design, quantity surveys, and 3D modeling for presentations.

Atlas University

Dentistry

Studied dentistry at Atlas University in Istanbul but stopped for personal reasons. Focused on diagnostic techniques to identify oral and dental pathologies.