At SUPPORTWARE PHILIPPINES INC., I monitored live calls and documented healthcare insurance grievances involving claims, benefits, eligibility, and appeals. I applied Cigna guidelines and HIPAA requirements while maintaining accurate case records.
At TECHMAHINDRA VCUSTOMER CEBU, I supported customers with UPS shipment tracking, delivery, customs, and billing concerns. I monitored shipments and audited rated shipments for accuracy and compliance.
During my internships at MLHUILLIER FINANCIAL SERVICES INC. and UNIVERSITY OF CEBU- MAIN, I supported HR and guidance office work, including records management, timekeeping, documentation, and seminar coordination. I hold a Bachelor of Arts Major in Psychology and Civil Service Eligibility at the Professional Level.
