Open to opportunities

Ulduz Hajiyeva

@ulduzhajiyeva

Operations-focused project manager and business administrator who improves processes, leads teams, and drives measurable growth.

Turkey

Message

What I'm looking for

I’m looking for a team where I can lead operations and projects end-to-end—improving processes, building efficient workflows, and growing customer value through strong communication, marketing execution, and measurable results.

I’m an MBA graduate and operations leader with 6+ years of experience across project coordination, business administration, and international client relations. I turn plans into action by building efficient processes, strengthening cross-functional communication, and delivering results that drive growth.

In my current role as General Manager at Saint Martin Coffee, I oversee daily operations, lead a 15+ person team, and manage full financial operations including budgeting and cost control. I’ve improved customer retention by 30% and increased social media engagement by 45%, while also expanding B2B supplier and corporate client relationships.

Experience

Work history, roles, and key accomplishments

Current

Administrator

Current

Glowcode Beauty Salon

Sep 2025 - Present (10 months)

Manage daily administrative operations, including client appointments and coordination across schedules and suppliers. Support marketing activities and customer retention strategies.

Administrative Operations Appointments Staff Scheduling Inventory Management Supplier Communication Marketing Support Customer Retention

Current

General Manager

Current

Saint Martin Coffee

May 2021 - Present (5 years 2 months)

Oversaw daily operations of a premium coffee shop, ensuring high service quality and customer experience. Led a 15+ staff team and managed budgeting, accounting, cost control, and marketing; increased customer retention by 30% and social media engagement by 45%.

Operations Management Team Leadership Hiring Training Scheduling Performance Management Budgeting Accounting Cost Control Reporting Marketing Strategy Social Media Management Branding Supplier Relationship Management Customer Retention

Hotel Administrator

Korfez Hotel

Jan 2023 - Jan 2024 (1 year)

Managed hotel operations and coordinated guest services using booking systems (Luna, Elektra). Improved operational efficiency and process flow.

Hotel Operations booking systems Luna Elektra Guest Service Customer Satisfaction Process Improvement Operational Efficiency

Manager of Sales

Pergo

Sep 2019 - May 2020 (8 months)

Managed B2B sales processes and maintained a client portfolio. Prepared quotations and contracts and coordinated with production and accounting departments.

B2B Sales Client Portfolio Management Contract Management Documentation Production Coordination Accounting Coordination

E-commerce Marketing Intern

Yugunetiket.com

Jan 2019 - Jul 2019 (6 months)

Organized and optimized website content and product listings for e-commerce operations. Assisted with Google Ads and social media ad campaigns and performed SEO keyword research and competitor analysis.

Product Listing Optimization Google Ads Keyword Research Competitor Analysis

International Patient Coordinator

Hospitadent

Apr 2017 - Jul 2018 (1 year 3 months)

Coordinated international patients for dental treatments and health tourism. Provided translation across Russian, Turkish, and English and handled patient inquiries with customer service support.

Turkish English Customer Service Client Communication