Open to opportunities

Uldana Talgatkyzy

@uldanatalgatkyzy

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Detail-oriented office secretary with expertise in customer service.

Kazakhstan

Message

What I'm looking for

I seek a dynamic role that fosters growth and values customer engagement.

I am Uldana Talgatkyzy, a dedicated office secretary currently based in Kazakhstan, with a strong background in customer service and social media marketing. My experience at Atameken LTD has honed my skills in payroll inquiries, contract drafting, and accounting, leading to a significant reduction in discrepancies through meticulous attention to detail.

In addition to my role as an office secretary, I have successfully created digital marketing campaigns as a freelance Social Media Marketing specialist, boosting sales by 25% for various stores. My customer service experience spans multiple roles, including positions at Little Miss Cupcapes and Hilton Garden Inn, where I consistently provided exceptional service and resolved customer inquiries efficiently.

Experience

Work history, roles, and key accomplishments

Current

Office Secretary

Current

Atameken LTD

Oct 2023 - Present (1 year 8 months)

Acted as a primary point of contact for employees regarding payroll inquiries and leave calculations, streamlining processes and enhancing employee satisfaction. Drafted and reviewed various contracts, improving terms and approval processes.

Payroll Management Contract Drafting Accounting Employee Relations

Customer Service Member

Little Miss Cupcapes

May 2024 - Jun 2024 (1 month)

Provided excellent customer service by taking food and beverage orders, handling transactions, and answering guest questions in a fast-paced environment.

Customer Service Order Management Communication Fast Paced Environment

Social Media Marketing Specialist

Freelance

Jan 2024 - Apr 2024 (3 months)

Created digital marketing campaigns for stores on Instagram using Canva. Boosted sales by 25% through customer-oriented ads and marketing strategies.

Digital Marketing Canva Instagram Ads Campaign Management Sales Strategy

Customer Service Agent

Hilton Garden Inn

Jun 2023 - Sep 2023 (3 months)

Provided exceptional customer service by addressing guest inquiries, resolving issues, and ensuring a positive camping experience.

Customer Service Problem Solving Team Collaboration

Customer Service Manager

Intimissimi

Jun 2022 - Aug 2022 (2 months)

Consistently resolved customer concerns swiftly using service skills and ensured seamless service through effective communication.

Customer Service Conflict Resolution Communication Team Coordination Problem Solving

Education

Degrees, certifications, and relevant coursework

Asfendiyarov Kazakh National Medical University

Bachelor's degree, Pharmaceutical production technology

2021 - 2025

Pursuing a Bachelor's degree in Pharmaceutical production technology, focusing on the principles and practices involved in the production of pharmaceuticals.