Open to opportunities

Ujunwa Udeaja

@ujunwaudeaja

Message

I streamline remote operations and resolve customer issues across onboarding, logistics, and education.

Nigeria

Message

What I'm looking for

I'm looking for a remote or hybrid role where I can improve client onboarding, customer support, CRM workflows, and administrative operations while helping a fast-paced team reduce response times and deliver excellent service.

I'm currently guiding new clients through onboarding at Mertana Global Services, resolving portal and account setup queries across phone, email, and live chat while keeping CRM handoffs moving.

Previously at Mel Educational Services, I drove prospective students through enrollment and achieved a 94% 24-hour response and resolution rate for application and documentation queries. At DHI-Logistics, I maintained a 97% first-contact resolution rate for urgent healthcare transport inquiries and improved delivery SLA adherence by 16%.

Across customer support, executive administration, and sales operations, I use Zendesk, HubSpot, Asana, Google Workspace, and Microsoft 365 to organize workflows, protect data integrity, and keep clients informed. I've also reduced constituent wait times by 20%, digitized more than 500 records, and maintained a 93% CSAT score in property support.

Experience

Work history, roles, and key accomplishments

Current

Customer Onboarding Specialist

Current

Mertana Global Services Ltd.

Mar 2025 - Present (1 year 6 months)

Guides new clients through onboarding workflows, driving account activation and ensuring high initial engagement. Manages incoming queries via phone, email, and live chat, resolving user portal issues and account setups.

Customer Onboarding CRM Zendesk HubSpot Live Chat Email Support Phone Support