At Eminence World Communications, I managed customer communication across phone, email, and chat, resolving complaints and supporting customer accounts and orders with Salesforce.
I proposed and implemented a sales strategy that included cross-selling and upselling techniques and increased monthly sales by 80%. I was promoted to Manager within my first year.
I mentored and supported a team of 20 staff members. Earlier, at Legit Global Interior, I provided customer and administrative support, scheduled client appointments, and maintained records.
