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reema kushagra

@reemakushagra

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Business Analyst transitioning from operations and client engagement expertise.

India

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What I'm looking for

I’m looking for a Business Analyst/Operations role where I can map end-to-end processes, partner with stakeholders, and use CRM and KPI dashboards to improve conversion, efficiency, and customer outcomes.

I’m a results-driven operations and client engagement professional with 8+ years across EdTech, international education consulting, and institutional administration. I’m PIBA-certified in Business Analysis, with hands-on experience in CRM workflow management, stakeholder coordination, process documentation, and KPI reporting.

I’ve mapped end-to-end admissions processes, identified gaps, and improved measurable outcomes in conversion and efficiency. I also drive cross-functional execution—coordinating teams to remove bottlenecks, supporting UAT, and standardizing workflows—while using tools like LeadSquared, Bizagi, and MS Excel dashboards to turn data into decisions.

Experience

Work history, roles, and key accomplishments

Sr. Admission Counselor

Sushant University

Jan 2024 - Mar 2026 (2 years 2 months)

Managed the end-to-end admissions pipeline for 150–200+ leads/month, maintaining CRM accuracy across inquiry, follow-up, and enrolment. Delivered KPI dashboards, resolved onboarding bottlenecks cross-functionally, and mentored junior counsellors to improve conversion consistency.

Lead Management CRM Data Management Sales Funnel Management KPI Reporting Dashboarding Process Coordination Webinars Event Planning Counselling Objection Handling Excel Pivot Tables Mentoring UAT Support

Career advisor

SIEC Education

Aug 2022 - Oct 2023 (1 year 2 months)

Assessed and mapped student academic profiles against eligibility criteria for 50+ international universities in a structured consulting process. Managed multi-channel CRM pipelines and guided students through SOP/documentation frameworks to support application quality and enrolment outcomes.

Requirements Analysis Eligibility Assessment Document Management Stakeholder Management KPI Reporting Process Mapping Gap Analysis

Assistant HR & Admin

Shemford Futuristic School

Mar 2022 - Aug 2022 (5 months)

Supported end-to-end HR operations, including recruitment coordination, interview scheduling, onboarding, and personnel record management. Maintained confidential attendance/leave records and managed front-desk communications with internal and external stakeholders.

Recruitment coordination Scheduling Employee Onboarding Leave Records Management Front Desk Operations & Compliance

Junior Administrative Assistant

IIT Indore

Dec 2020 - Nov 2021 (11 months)

Provided administrative and operational support to academic departments, managing documentation, data entry, and filing systems. Coordinated meetings and official correspondence between faculty, students, and administration, and assisted in preparing operational reports and maintaining databases.

Administrative Support Documentation Management Data Entry Meeting Coordination Correspondence Coordination Operational Reporting

Education

Degrees, certifications, and relevant coursework

Malwa Institute of Science & Technology (DAVV University)

MBA, Human Resources & Information Technology

Completed an MBA with a focus on Human Resources & Information Technology at Malwa Institute of Science & Technology (DAVV University) in Indore, India.