Ugochukwu Nuzi
@ugochukwunuzi
Experienced IT specialist focused on system support, Microsoft 365 administration, and cybersecurity.
NigeriaWhat I'm looking for
I am an IT specialist with hands-on experience administering networks, supporting over 2,000 endpoints, and implementing backup and disaster recovery solutions to reduce downtime. I hold ISC2 CC certification and a Bachelor of Engineering in Computer Engineering.
I've delivered high first-contact resolution rates (97%), trained staff on Office 365, cybersecurity, and VOIP to drive productivity improvements, and managed day-to-day operations for teams of technical engineers while improving ticket resolution by 36%.
I prioritize proactive maintenance, clear technical documentation for non-technical users, and enforcing IT policies to ensure compliance and security. I am adaptable, solutions-driven, and committed to helping organizations strengthen their systems and user experience.
Experience
Work history, roles, and key accomplishments
IT Specialist
Multichoice Nigeria
Feb 2024 - Present (2 years 1 month)
Administer and support a network of over 2,000 computers and servers, implemented backup and disaster recovery solutions to reduce downtime, and achieved a 97% first-contact software resolution rate while enforcing IT policies and conducting security audits.
IT Specialist
Es Ltd
May 2022 - Jan 2024 (1 year 8 months)
Provided Office 365, cybersecurity and VOIP training to staff, increased productivity to 95%, delivered PC and mobile support via phone and chat, and performed hardware/software installations and maintenance per company policies.
Team Lead, Customer Support Engineer
Transmarket Solutions
Oct 2020 - Apr 2022 (1 year 6 months)
Managed day-to-day operations for 15 customer support engineers, resolved escalations to increase ticket resolution by 36%, and developed training materials that improved onboarding and team productivity.
Customer Support Engineer
Transmarket Solutions
Jan 2017 - Sep 2020 (3 years 8 months)
Performed ATM installation and maintenance for 35 units, reduced part change and usage by 15% through process improvements, and maintained a 97% customer satisfaction rating via prompt support.
Education
Degrees, certifications, and relevant coursework
Madonna University
Bachelor of Engineering, Computer Engineering
2012 -
Completed a Bachelor of Engineering in Computer Engineering at Madonna University in 2012.
ISC2
Certification, Cybersecurity
Obtained ISC2 CC certification in cybersecurity.
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Ugochukwu?
You can contact Ugochukwu and 90k+ other talented remote workers on Himalayas.
Message UgochukwuFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
