Ugochukwu Nuzi
@ugochukwunuzi
Experienced IT specialist focused on system support, Microsoft 365 administration, and cybersecurity.
What I'm looking for
I am an IT specialist with hands-on experience administering networks, supporting over 2,000 endpoints, and implementing backup and disaster recovery solutions to reduce downtime. I hold ISC2 CC certification and a Bachelor of Engineering in Computer Engineering.
I've delivered high first-contact resolution rates (97%), trained staff on Office 365, cybersecurity, and VOIP to drive productivity improvements, and managed day-to-day operations for teams of technical engineers while improving ticket resolution by 36%.
I prioritize proactive maintenance, clear technical documentation for non-technical users, and enforcing IT policies to ensure compliance and security. I am adaptable, solutions-driven, and committed to helping organizations strengthen their systems and user experience.
Experience
Work history, roles, and key accomplishments
IT Specialist
Multichoice Nigeria
Feb 2024 - Present (2 years 1 month)
Administer and support a network of over 2,000 computers and servers, implemented backup and disaster recovery solutions to reduce downtime, and achieved a 97% first-contact software resolution rate while enforcing IT policies and conducting security audits.
IT Specialist
Es Ltd
May 2022 - Jan 2024 (1 year 8 months)
Provided Office 365, cybersecurity and VOIP training to staff, increased productivity to 95%, delivered PC and mobile support via phone and chat, and performed hardware/software installations and maintenance per company policies.
Team Lead, Customer Support Engineer
Transmarket Solutions
Oct 2020 - Apr 2022 (1 year 6 months)
Managed day-to-day operations for 15 customer support engineers, resolved escalations to increase ticket resolution by 36%, and developed training materials that improved onboarding and team productivity.
Customer Support Engineer
Transmarket Solutions
Jan 2017 - Sep 2020 (3 years 8 months)
Performed ATM installation and maintenance for 35 units, reduced part change and usage by 15% through process improvements, and maintained a 97% customer satisfaction rating via prompt support.
Education
Degrees, certifications, and relevant coursework
Madonna University
Bachelor of Engineering, Computer Engineering
2012 -
Completed a Bachelor of Engineering in Computer Engineering at Madonna University in 2012.
ISC2
Certification, Cybersecurity
Obtained ISC2 CC certification in cybersecurity.
Availability
Location
Authorized to work in
Job categories
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