Muyiwa Mcdede
@muyiwamcdede
IT systems and support specialist focused on Microsoft 365, automation, and secure operational continuity.
NigeriaWhat I'm looking for
I am an IT systems and support specialist with demonstrated expertise in Microsoft 365 (SharePoint, Teams, Exchange, OneDrive), Intune, Entra, Azure, and enterprise endpoint management. I have a proven track record reducing downtime through process improvement and automation, enforcing IT policy and compliance, managing backups and business continuity plans, and supporting large user bases under pressure.
I partner with stakeholders to deliver user training, audit-ready documentation, and proactive monitoring while handling hardware, network, and software incidents. My experience spans technical support roles, system administration, asset management, and regulatory compliance across insurance and outsourced support environments.
Experience
Work history, roles, and key accomplishments
IT Systems & Support Specialist
Capital Express Insurance Indemnity
Dec 2024 - Present (1 year 2 months)
Provide technical support and system administration for Microsoft 365 environments, implemented backups and disaster recovery plans, and enforced IT policies to maintain compliance and reduce downtime.
Technical Support Engineer
Tek Experts
Aug 2024 - Nov 2024 (3 months)
Delivered Microsoft 365 support, diagnosing and resolving service issues across Teams, SharePoint, OneDrive and Exchange Online to minimize downtime and educate users on best practices.
IT Technical Support
Sanlam Insurance
Jun 2023 - Apr 2024 (10 months)
Supported hardware, peripherals and network troubleshooting, managed inventory for 300+ devices, and guided users in OneDrive cloud backup to improve data recovery and uptime.
IT Technical Support
FirstBank Insurance
May 2021 - Dec 2021 (7 months)
Maintained servers and systems during peak usage, streamlined repair workflows, and trained staff on office software to improve operational efficiency.
IT Support Intern
Unknown
Apr 2019 - Oct 2019 (6 months)
Resolved IT issues, installed and configured systems and networks, monitored performance, and coordinated with vendors for component replacements during an introductory internship.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Master of Science, Computer Science
Pursuing a Master’s Degree in Computer Science at Lagos State University, focused on advanced computing topics and research.
Lagos State University
Postgraduate Degree, Computer Science
Completed a postgraduate degree in Computer Science at Lagos State University covering advanced theoretical and applied computing subjects.
Kwara State University
Bachelor of Science, Computing and Security Technology
Bachelor of Science in Computing and Security Technology with emphasis on computing fundamentals and information security practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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