At Evaco Solutions, I administer servers and endpoint systems, applying Windows patches and managing scheduled backups. I monitor infrastructure health, troubleshoot hardware, software, and database issues, and coordinate with the networking function on connectivity problems.
At Microsoft (Tek Experts), I supported agents and enterprise users and contributed to a 30% improvement in ticket resolution time through prioritization, coaching, and workflow discipline. Earlier, at BOCH Systems, I advised clients on infrastructure security and supported risk assessment and remediation planning.
