Udeh Juliet Eberechi

I've supported customers at Veedez, a fintech payment and business management platform, resolving 45+ daily inquiries across phone, email, and live chat. I achieved a 96% customer satisfaction rating while consistently meeting response-time SLAs through Zendesk.

I reduced ticket resolution time by 30% by creating a standardized escalation workflow between billing and technical teams. I also increased first-contact resolution to 90% by identifying recurring pain points and building a self-service FAQ.

At Jonabiz Properties Developers, I served as the primary contact for 200+ property clients, handling listing, lease agreement, and account-status inquiries with same-day turnaround. I worked across property owners, tenants, and internal teams to resolve complaints and achieve a 98% client satisfaction rate.

I'm focused on clear communication, accurate CRM documentation, and calm, solution-focused support. I’m seeking a remote customer service support role where I can strengthen customer retention, resolve issues, and keep customer records reliable.