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Uche Okoronkwo

@ucheokoronkwo

Customer Support Representative at TEAMHIRED who conducts prospect outreach and improved response time by 25% at JARA NATUREWORKS LIMITED.

Nigeria

Message

At TEAMHIRED, I conducted outbound calls to prospective customers, introduced services, and identified customer needs. I documented call outcomes and followed up with prospects to support continued engagement.

At JARA NATUREWORKS LIMITED, I provided remote customer care, responded to inquiries, and coordinated issue resolution or escalation. I improved response time by 25% using Google Workspace and Slack.

I also reduced information retrieval time by 35% through centralized records and organized databases at JARA NATUREWORKS LIMITED.

At SPITALLABS TECH HUB, I supported 5+ client projects by coordinating requests, documentation, follow-ups, and deliverables, reducing turnaround time by 20%. I also prepared reports and dashboards for management.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

TeamHired

Jan 2025 - Sep 2026 (1 year 8 months)

Conducted outbound calls to prospective customers, introduced services, identified needs, and created positive customer interactions. Managed high-volume outbound communication while maintaining professionalism and accuracy.

Outbound Calls Cold Calling Customer Engagement Objection Handling CRM Documentation Remote Support

Customer Care Representative

Jara Natureworks Limited

Jan 2023 - Jan 2025 (2 years)

Provided responsive remote support to customers, handling requests, communications, documentation, and follow-ups. Improved response time by 25% and reduced information retrieval time by 35% through effective communication and centralized records.

Customer Support Remote Support Google Workspace Slack Documentation Issue Resolution Data Management

Administrative & Reporting Support

Spitallabs Tech Hub

Jul 2022 - Jan 2023 (6 months)

Supported 5+ client projects, coordinating requests, documentation, follow-ups, and deliverables while reducing turnaround time by 20%. Prepared reports and dashboards used by management to monitor performance and identify issues.

Project Coordination Documentation Reporting Dashboarding Issue Resolution Time Management