Looking for a job

Ty Simmons

@tysimmons

Dispatcher and Administrative Assistant at Ace Parking Management coordinating shuttle routes and supporting customers in San Diego.

United States

Message

What I'm looking for

I'm seeking to contribute my organizational and communication skills to a well-established organization.

At Ace Parking Management, I dispatch drivers by two-way radio and coordinate shuttle routes. I also monitor and reconcile daily shift reports using Excel.

I provide frontline customer support and adjust driver staging and schedules when staffing is short, helping keep shuttle operations moving.

At Aetna, a CVS Health Company, I handled member calls about Medicare benefits and services, researched claims and disputes, and documented interactions while maintaining HIPAA compliance.

At ProFlowers.com, I supported customers by phone, email, and live chat with orders, delivery concerns, and product questions. I also have experience providing in-home care and hold an Associate Degree in Medical Billing and Coding from California College San Diego.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher / Administrative Assistant

Current

Ace Parking Management

Mar 2008 - Present (18 years 7 months)

Manage shuttle operations by dispatching drivers and coordinating routes. Monitor and reconcile daily shift reports using Excel and provide frontline customer support.

Dispatch Scheduling Excel Customer Service Two Way Radios Time Management Problem Solving

Current

In-Home Caregiver

Current

In-Home Supportive Services

Aug 2002 - Present (24 years 2 months)

Assist clients with daily living activities, offer companionship, and perform household tasks. Safely transfer clients and provide emotional support.

Caregiving Personal Hygiene Assistance Meal Preparation Companionship Household Management

Member Service Representative

Aetna, a CVS Health Company

Aug 2021 - Jan 2022 (5 months)

Handled high-volume inbound calls from Medicare and Aetna members, providing guidance on benefits and services. Verified member information and maintained HIPAA compliance.

Customer Service Call Center HIPAA compliance Medicare Claims Research Documentation

Customer Support Representative

ProFlowers.com

Oct 2009 - May 2013 (3 years 7 months)

Assisted customers via phone, email, and live chat to process orders, resolve issues, and track deliveries. Promoted seasonal products and upsold to increase revenue.

Customer Service Live Chat Order Processing Upselling Problem Solving Record keeping