Tyrone Ferrens
@tyroneferrens
IT support specialist focused on troubleshooting, customer service, and process improvement.
United StatesWhat I'm looking for
I am a motivated IT support professional with hands-on experience in customer support, technical troubleshooting, and team leadership. I combine strong communication skills with a practical approach to resolving hardware and software issues.
My background includes roles providing front-line support, maintaining SOP compliance, and supporting IT needs in busy facilities. I have experience with ticketing systems, documentation, and quality assurance that help reduce downtime and improve processes.
I am actively expanding my technical credentials through an undergraduate certification in Computer Networking and pursuing CompTIA A+ (expected Dec 2025), with plans for Network+ thereafter. I bring proven adaptability and a focus on continuous learning to every role.
I am results-oriented and detail-focused, known for improving workflows, supervising and training staff, and producing clear documentation and reports to support operations and enhance user experience.
Experience
Work history, roles, and key accomplishments
Receptionist / Coach
Coppermine Fieldhouse LLC
Feb 2023 - Present (2 years 11 months)
Provided front-line customer and basic IT support, resolved client inquiries, maintained records, processed payments, and supported facility scheduling systems to improve operational flow.
CIDelivered process and systems support, maintained SOP compliance, and performed troubleshooting and maintenance to ensure timely resolution and system readiness.
Certified Personal Trainer
Coppermine Fieldhouse
Dec 2021 - Dec 2022 (1 year)
Delivered customer-focused training services, managed scheduling and secure tracking of client information, and developed performance metrics and risk analyses to support operations.
Warehouse Team Lead
First Team Staffing
Oct 2021 - Apr 2022 (6 months)
Supervised a 30-person team, managed scheduling, and oversaw technology-driven supply systems while identifying discrepancies and implementing corrective actions to improve workflow.
Fitness Instructor / Lead Trainer
Planet Fitness
Oct 2019 - Dec 2021 (2 years 2 months)
Led trainer team, trained staff on systems and onboarding processes, and created reports while troubleshooting staff and customer system issues.
Personal Trainer
Merritt Clubs
Aug 2018 - Nov 2018 (3 months)
Provided personalized training services and customer support, maintained client records, and assisted with operational coordination during engagements.
Program Intern
Internship
Jun 2014 - Jun 2015 (1 year)
Supported program operations through administrative tasks and coordination efforts during a one-year internship to gain practical experience.
Education
Degrees, certifications, and relevant coursework
Computer Networking (Undergraduate Certificate)
Undergraduate Certificate, Computer Networking
2023 -
Pursuing an undergraduate certificate in Computer Networking since August 2023 with coursework focused on networking fundamentals.
CompTIA A+
Professional Certification, IT Support / Technical Support
CompTIA A+ certification currently in progress with expected completion in December 2025.
IBM Introduction to Technical Support
Course Certification, Technical Support
2023 - 2023
Completed IBM's Introduction to Technical Support course and obtained a course certification in June 2023.
CompTIA Network+
Professional Certification, Networking
Planned pursuit of the CompTIA Network+ certification (targeted for 2026).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Tyrone ?
You can contact Tyrone and 90k+ other talented remote workers on Himalayas.
Message TyroneFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
