Open to opportunities

Ty Robi

@tyrobi

Message

Senior Global Enablement Manager at Entertainment Partners EP who scaled EP Academy to 106 courses for 75,000 learners.

United States

Message

What I'm looking for

I'm seeking a Senior Customer Success Manager position at Northbeam, where my contact center operations and onboarding skills can support your mission of improving retention and minimizing customer churn.

At Entertainment Partners EP, I built and scaled EP Academy to 106 LMS courses for 75,000 global learners. I sustained a 91% eLearning NPS and 93% CSAT over four years.

I refined onboarding workflows and expanded self-service education, lowering support call volume by 40%. I also generated $40K in annual revenue by optimizing eLearning content and premium training offerings.

At Cast and Crew Entertainment Service, I built a centralized documentation repository and launched a product training program. Earlier, at Capital Brands, LLC, I implemented structured LMS training solutions that increased training efficiency by 60%.

Experience

Work history, roles, and key accomplishments

Senior Global Enablement Manager

Entertainment Partners

Jan 2019 - May 2026 (7 years 4 months)

Built and scaled EP Academy with 106 LMS courses, empowering 75,000 global learners. Sustained a 91% eLearning NPS and 93% CSAT over four years, reduced support call volume by 40%, and generated $40K annual revenue.

LMS administration E Learning Customer Training Onboarding Workflow Optimization Data Analysis Cross functional Coordination SaaS Product Adoption Customer Retention Content Strategy

Senior Product Trainer / Documentation Specialist

Cast and Crew Entertainment Service

Jan 2018 - Dec 2019 (1 year 11 months)

Boosted NPS from 79% to 86% by delivering customer training and support improvements. Built a centralized documentation repository and launched a product training program that improved setup consistency and activation.

Customer Training Documentation Process Improvement Onboarding Support NPS Improvement Training program development

Customer Service Supervisor / Trainer

Capital Brands

Jan 2014 - Dec 2018 (4 years 11 months)

Increased training efficiency by 60% by implementing structured LMS training solutions. Collaborated with leaders to assess workforce needs, align training with business goals, and deliver international training that increased productivity by 45% and raised NPS by 40%.

LMS Training Customer Service Quality Assurance Data Analysis Cross Functional Collaboration Process Improvement Performance Management

Late Discovery Supervisor, Central Support Service

Kaiser Permanente

Jan 2012 - Dec 2013 (1 year 11 months)

Led Late Discovery unit in Revenue Cycle Team, managing workers' comp and Medicare claims, billing, and invoices. Recovered $940K in third-party litigation matters and strengthened vendor partnerships.

Claims Management Billing Vendor Management Quality Assurance Team Leadership Process Improvement