At B2B Drive, I manage B2B client accounts through onboarding, strategy, delivery, reporting, and optimization. I grew one account from 10 to 50+ leads per month and helped turn an at-risk account into the portfolio’s longest-running client.
At Cision, I managed leads across multiple accounts and partnered with teams including SDR, Deal Desk, Field Marketing, RevOps, and Account Management. I also created knowledge transfers, SOPs, training materials, and onboarding checklists, and designed onboarding for new hires and processes.
At Silah Gulf, I handled customer interactions across phone, email, WhatsApp, and live chat, resolving billing and connectivity issues and coordinating escalations. I was promoted to Messaging/Email Support within one month, then to the First Response Team.
