Tyonna Bennett
@tyonnabennett
Client Services Supervisor and founder who drives efficient teams and customer outcomes.
United StatesWhat I'm looking for
I’m an accomplished, results-oriented Client Services Supervisor with a strong track record of cultivating efficient teams. I bring strategic planning and innovative problem-solving to help organizations meet business goals.
As Owner & Founder of LittleFoxCandleCo, I’ve built a handcrafted candle business specializing in online sales, pop-up retail events, and interactive candle-pouring workshops. I manage product development, inventory, purchasing, budgeting, marketing, customer service, and e-commerce operations, while analyzing sales and customer trends to drive growth.
At SelectMedical, I supervised outpatient customer service and helped set individual and team objectives to meet department and business office expectations. I trained new and experienced transitions by testing systems and creating user and training materials, provided twice-weekly Zoom updates, and supported process improvements with managers, directors, and the VP.
I’ve also led Medicare account and medical records functions, including HIPAA compliance through monthly audits and quarterly statute reviews to ensure accurate pricing for records requests. Across roles, I’ve handled onboarding within the first 90 days, staffing challenges, interviewing, year-end performance evaluations, and customer escalations—always with attention to detail and effective communication.
Experience
Work history, roles, and key accomplishments
Owner & Founder
LittleFoxCandleCo
Mar 2021 - Present (5 years 4 months)
Founded and operates a handcrafted candle business with online sales, pop-up retail events, and candle-pouring workshops. Manages operations, marketing, e-commerce/order fulfillment, customer service, and event coordination.
Supervised the outpatient customer service department by setting objectives, training team members, and supporting process and accuracy improvements. Managed staffing, interviewing, performance evaluations, and financial hardship review workflows.
Served as a team lead for Medicare account responsibilities, collaborating with a supervisor on reporting, audits, and departmental inquiries. Helped ensure manuals and training materials remained up to date and supported team performance.
Led the outpatient medical records department while maintaining compliance and accuracy. Conducted audits to verify HIPAA adherence and performed quarterly statute reviews for record pricing, onboarding support, and onboarding of new hires.
Resolved outpatient insurance accounts receivable and supported transitions between markets by clearing outstanding account balances. Assisted with claims resolution and patient escalations, including drafting reconsideration/appeal letters and onboarding/training new employees.
Education
Degrees, certifications, and relevant coursework
Tyonna hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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