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Tyler Wagner

@tylerwagner

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Administrative operations professional at NY OSC improving state workflows and testing the NYSLRS Portal.

United States

Message

At the Office of the State Comptroller (NY OSC), I collaborate across departments to identify and implement process efficiencies in state workflows. I also create and enhance Excel spreadsheets for the Member and Employer Services Bureau.

I conduct User Acceptance Testing for the NYSLRS Portal and update operational training materials. Earlier, at NY DOCCS, I managed fleet logistics and statewide uniform inventory procurement and distribution.

Experience

Work history, roles, and key accomplishments

Current

ERSE 4

Current

Office of the State Comptroller

May 2024 - Present (2 years 6 months)

Serve as a key inter-bureau liaison, collaborating across departments to identify and implement process efficiencies in state workflows. Lead creation and maintenance of specialized Excel spreadsheets and conduct UAT for the NYSLRS Portal.

Excel User Acceptance Testing NYSLRS Portal Process Improvement Cross Functional Collaboration

ERSE 3

Office of the State Comptroller

Mar 2019 - May 2024 (5 years 2 months)

Trained and mentored new personnel on ordering, compiling, and analyzing salary information for service credit purchase calculations. Spearheaded system testing initiatives for the new NYSLRS Portal.

Training Mentorship Salary Data Analysis System Testing NYSLRS Portal

Office Assistant 2 / ERSE 2

Office of the State Comptroller

Jul 2016 - Mar 2019 (2 years 8 months)

Evaluated and adjudicated service credit purchase cases upon promotion to ERSE 2. Compiled salary data for financial calculations and designed functional Excel models to streamline data handling.

Credit Adjudication Salary Data Compilation Excel Modeling Data Handling

Office Assistant 1

NYS Department of Corrections and Community Supervision

Jan 2014 - Jul 2016 (2 years 6 months)

Managed department vehicle fleet logistics and oversaw statewide uniform inventory procurement and distribution for correctional officers. Developed core administrative capabilities in office supervision, electronic communications, record filing, and order processing.

Fleet Management Inventory Purchasing Distribution Office Administration Record keeping

Cleaner & Event Operations Specialist

State University of New York (SUNY Albany)

Jul 2007 - Jan 2014 (6 years 6 months)

Executed facility maintenance and large-scale event setups across campus grounds, operating on flexible shifts to ensure operational readiness.

Facility Maintenance Event Setup Operations

Sales Representative & Department Specialist

Sport Chalet

Oct 2004 - Jun 2007 (2 years 8 months)

Delivered high-volume customer service across Ski Hardware, Water Sports, Apparel, Golf, and Tennis departments. Provided specialized technical services, including racquet stringing and minor ski equipment tuning.

Customer Service Sales Racquet Stringing Ski Equipment Maintenance