Tyler Harrold
@tylerharrold
Senior Product Manager at Parkland Corporation who improved onboarding by 30% and retention by 35%.
CanadaWhat I'm looking for
At Parkland Corporation, I refined sprint efficiency by 33% as an IT Product Manager, directing agile project plans and refining the user story backlog. I also supported internal and external web portals and prioritized roadmap decisions as Salesforce Administrator and Business Owner.
As an IT Business Analyst at Parkland Corporation, I gathered enhancement requirements, ran roadmap priorities, and helped onboard applications. I also streamlined reconciliations and reporting to improve order-to-cash and accounts receivable efficiency.
Earlier at Parkland Corporation, I upgraded credit collections processes, improving recovery rates by over 50%, and reduced days outstanding from over 180 days to under 89 days as a Commercial Credit Collector. I’m seeking a Senior Product Manager position at Q2, where I can apply my product development and banking operations knowledge to support innovative financial technology.
Experience
Work history, roles, and key accomplishments
IT Product Manager
Parkland Corporation
Aug 2022 - Jan 2026 (3 years 5 months)
Refined sprint efficiency by 33% by directing agile project plans and exercising agile/scrum frameworks and product ownership while refining user story backlog. Improved user experience by implementing platform enhancements and analyzing application usage patterns to guide ongoing improvements.
IT Business Analyst
Parkland Corporation
Oct 2018 - Aug 2022 (3 years 10 months)
Optimized business processes and application integrations to improve operational efficiency. Gathered enhancement requirements through business interviews, ran roadmap priorities, and aligned deliverables with stakeholders.
Retail Credit Supervisor
Parkland Corporation
Jan 2015 - Oct 2018 (3 years 9 months)
Supervised credit teams of up to twelve people across retail fuel dealer and retailers and fleet companies. Conducted comprehensive credit reviews and assessments to mitigate financial risks using data analysis to identify trends and prioritize high-risk accounts.
Commercial Credit Collector
Parkland Corporation
Jan 2013 - Jan 2015 (2 years)
Managed commercial and personal credit accounts for fuel products and fleet programs, collaborating with cross-functional leadership to align billing and service teams. Reconciled accounts and applied payments while leveraging data analysis to ensure accurate records.
Specialized in providing personalized financial solutions, focusing on residential lending and personal investing. Mentored junior staff and managed small business lending initiatives, contributing to a collaborative team environment.
Provided comprehensive support in personal banking, investing, and lending. Focused on promoting effective saving strategies and understanding clients' unique financial needs to help them achieve their goals.
Education
Degrees, certifications, and relevant coursework
Red Deer College
Diploma, Financial Services
2006 - 2008
Completed a Financial Services Diploma from Red Deer College from 2006 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Social media
Job categories
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