Tylaine Jeffrey

Responded to customer inquiries across email, chat, and phone; managed schedules and CRM records to improve retention and reporting accuracy. Handled complaints, multitasked in fast-paced environments, and maintained organized documentation.

Oversaw day-to-day household operations, managed budgets in local and international currency, and recruited staff to ensure uninterrupted service. Planned events, implemented dietary plans for autistic members, and maintained high-emotional-intelligence environments.

Prospected hundreds of leads via multi-channel outreach, qualified Directors and Managers, and closed registrations for webinars while refining scripts and email campaigns. Participated in weekly coaching and team performance reviews.

Managed a $1,000,000 Brooklyn property, resolving tenant complaints and enforcing financial obligations while increasing property income by 50% through market-responsive actions. Ensured compliance with NYC DOB codes to maintain safety standards.

Established technical management for a realty brokerage, created a WordPress website to showcase listings, and developed a market strategy that grew the client base by 40% using Google Ads and Google Business to double SEO reach.

Developed four full-stack web applications using React, Node, Express, and JavaScript and collaborated on team projects with up to five members leveraging GitHub for version control.

Managed 200+ wireless retail locations, increased LG mobile device exposure by 20% through live demos, and grew product sales by 30% via face-to-face direct sales and in-store events for up to 30 attendees.

Completed a Sales Development Fellowship focused on SDR skills, sales workflows, and EQ development through intensive training and assessments.

Completed an intensive 720-hour Web Development Fellowship with hands-on training in front- and back-end technologies and team projects.

Pursued a Bachelor of Arts in Communication and completed 110 credits toward degree requirements between 2006 and 2010.