Jakelia Fields
@jakeliafields
Experienced PST Specialist with 16+ years in phlebotomy, lab operations, and patient service.
United StatesWhat I'm looking for
I am a PST Specialist with over 16 years of laboratory and patient-facing experience, combining phlebotomy, specimen handling, and accurate data entry to support efficient lab operations. I consistently deliver compassionate customer service both in-person and remotely, troubleshoot issues, and collaborate with teams to meet turnaround targets.
My recent roles include remote customer support and PST Specialist positions at LabCorp, where I managed lab order verification, specimen tracking, and virtual patient communication while maintaining confidentiality and quality. I bring dependable process knowledge, strong attention to detail, and a commitment to improving patient experience and operational accuracy.
Experience
Work history, roles, and key accomplishments
LAProvide remote patient and provider support, resolving inquiries and managing lab-related data entry, order verification, and specimen tracking to ensure accurate reporting and satisfaction. Maintain confidentiality and troubleshoot virtual communication issues.
LAProvide virtual and in-person patient support, manage lab order verification, data entry, and specimen tracking to ensure timely processing and accurate results. Collaborate with lab teams to resolve issues and maintain patient confidentiality.
Certified Phlebotomist
Southern Clinic
Oct 2019 - Sep 2022 (2 years 11 months)
Performed venipuncture and specimen collection while maintaining patient comfort and adherence to safety protocols; managed specimen labeling and transport to lab facilities. Contributed to improved specimen integrity and timely testing.
Certified Lab Assistant
SE Health
Sep 2008 - Apr 2017 (8 years 7 months)
Supported laboratory operations through sample preparation, basic testing assistance, and accurate data entry; maintained equipment and inventory to support continuous service delivery. Ensured compliance with lab safety and quality standards.
Education
Degrees, certifications, and relevant coursework
WCWallace Community College
Coursework Completed, Clinical Laboratory / Phlebotomy
Completed coursework at Wallace Community College in Dothan, AL, focusing on subjects relevant to clinical laboratory support and phlebotomy.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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