At Signature Performance, I handle provider and claimant inquiries by researching coverage, claims, and account issues. I review records, document discrepancies, and coordinate escalations with internal teams.
I maintain accurate case notes and follow processes for confidential information and quality control. I achieved 98% quality assurance and 95% customer satisfaction while performing 20% above productivity expectations, and I support new-hire coaching.
Previously, at Accenture, I researched Medicare billing, enrollment, and coverage inquiries and updated ServiceNow case records. At Convey Health Solutions, I assisted with claims and benefits inquiries, documented appeals- and grievance-related concerns, and routed complex cases for review.
