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Tushar ChanchaniTC
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Tushar Chanchani

@tusharchanchani

Senior Sales & Customer Experience Leader with 20 years of expertise.

India
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What I'm looking for

I am seeking a role that values customer-centric strategies and offers opportunities for leadership and growth.

I am a dynamic professional with over 20 years of experience in enhancing revenue and customer satisfaction across diverse sectors, including BFSI, EdTech, Real Estate, Health & Wellness, Fitness, Ecommerce, and D2C. My career is marked by a proven track record of leading cross-functional teams and executing customer-focused strategies that align with business objectives.

Notable achievements include a 10% increase in NPS, significant operational cost reductions, and guiding high-performing sales teams to consistently surpass targets. I excel at leveraging innovative technologies and customer insights to deliver outstanding service and optimize ROI, ensuring that customer experience remains at the forefront of business strategies.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

GR

GrowthX

Growth Program, Business Development

2022 - 2023

Participated in a Growth Program that enhanced delivery success rates and customer trust through innovative training programs and feedback systems.

SI

Swami Vivekanand Institute

Bachelor of Business Administration, Business Administration

2001 - 2004

Completed a Bachelor's degree in Business Administration, leading a high-performing team to win the Annual Team Award for delivering exceptional customer experience and achieving 85% of sales targets.

AI

APTECH Institute

Diploma in Computer Applications, Computer Applications

2001 - 2002

Completed a Diploma in Computer Applications, focusing on practical skills and knowledge in computer applications.

Tech stack

Software and tools used professionally

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Tushar Chanchani - Customer Experience Head - Dr.Vaidya`s (RPSG Group) | Himalayas