Tushar Chanchani
@tusharchanchani
Senior Sales & Customer Experience Leader with 20 years of expertise.
What I'm looking for
I am a dynamic professional with over 20 years of experience in enhancing revenue and customer satisfaction across diverse sectors, including BFSI, EdTech, Real Estate, Health & Wellness, Fitness, Ecommerce, and D2C. My career is marked by a proven track record of leading cross-functional teams and executing customer-focused strategies that align with business objectives.
Notable achievements include a 10% increase in NPS, significant operational cost reductions, and guiding high-performing sales teams to consistently surpass targets. I excel at leveraging innovative technologies and customer insights to deliver outstanding service and optimize ROI, ensuring that customer experience remains at the forefront of business strategies.
Experience
Work history, roles, and key accomplishments
Customer Experience Head
Dr.Vaidya`s (RPSG Group)
Sep 2023 - Sep 2023 (0 months)
Led a high-performing team to win the Annual Team Award for delivering exceptional customer experience and achieving 85% of sales targets. Transitioned 25% of COD orders to prepaid, improving cash flow and operational growth.
Product Lead Growth Program
GrowthX
May 2023 - May 2023 (0 months)
Boosted delivery success rates to over 75%, enhancing customer trust and brand reliability. Designed training programs and implemented feedback systems, resulting in a 15% improvement in customer satisfaction.
Head Customer Strategy
FITTR
Nov 2021 - Apr 2023 (1 year 5 months)
Partnered with sales teams to achieve a 15% uplift in cross-sell opportunities and a 12% increase in client retention rates. Launched targeted campaigns based on customer insights, driving a 25% boost in customer acquisition.
Senior Manager Outbound
DishTv India Limited
Apr 2010 - Nov 2015 (5 years 7 months)
Directed outbound sales campaigns across India, exceeding revenue targets by 120% and improving customer retention by 18%. Implemented CRM solutions, reducing customer churn by 10% and saving 19.47 man-hours daily.
Senior Customer Service Manager
Snapdeal.com
Jul 2012 - Sep 2013 (1 year 2 months)
Delivered outstanding customer experience and sales results, enabling a 25% increase in order values by improving operational efficiency. Collaborated with sales teams to resolve customer pain points, leading to higher satisfaction scores.
Education
Degrees, certifications, and relevant coursework
GrowthX
Growth Program, Business Development
2022 - 2023
Participated in a Growth Program that enhanced delivery success rates and customer trust through innovative training programs and feedback systems.
Swami Vivekanand Institute
Bachelor of Business Administration, Business Administration
2001 - 2004
Completed a Bachelor's degree in Business Administration, leading a high-performing team to win the Annual Team Award for delivering exceptional customer experience and achieving 85% of sales targets.
APTECH Institute
Diploma in Computer Applications, Computer Applications
2001 - 2002
Completed a Diploma in Computer Applications, focusing on practical skills and knowledge in computer applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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