Tushar Chaand
@tusharchaand
I’m a computer science engineer and product professional with 5+ years of experience at American Express and Amazon, working across domains.
IndiaWhat I'm looking for
I’m a computer science engineer and product professional with 5+ years of experience at American Express and Amazon, working across payments, compliance, and enterprise case management. At AmEx, I’m embedded in the product team for CLIC (PEGA/ACE), a platform processing 100K+ dispute and risk cases monthly, contributing across the full product delivery cycle from requirement definition to UAT, defect resolution, and release readiness.
I help teams ship smarter workflows by translating business and compliance requirements into user stories and acceptance criteria, validating 100K+ monthly case flows for regulatory accuracy, and building SQL/Python dashboards that improve visibility while reducing manual effort. I also led UAT for Belgium KYCRefresh, enabling the transition from a manual merchant email process to an automated 3-system KYC document collection flow, and I’m certified as a Scrum Product Owner and SAFe Product Owner/Manager.
Experience
Work history, roles, and key accomplishments
Embedded in the digital product team for the CLIC (PEGA/ACE) dispute and risk platform, contributing to end-to-end delivery including UAT, defect resolution, and release readiness. Reduced compliance edge-case failures by 15% and identified 40+ KYC document-upload defects pre-launch across three integrated systems (CLIC, iForms, Griffin) while validating 100K+ monthly case flows.
Customer Experience Analyst
Aug 2020 - Dec 2022 (2 years 4 months)
Performed root-cause analysis on 500K+ customer interactions to identify operational failure points across fulfillment and support workflows. Built SQL/Excel dashboards and automated reporting, reducing monitoring effort by 30%, improving productivity by 12%, and saving 10+ hours of manual work weekly.
Sales Analyst
Micro Electronics & Electricals
Jun 2013 - Jul 2015 (2 years 1 month)
Conducted sales performance analysis to identify market gaps and underserved segments, improving client retention by 25%. Led digitization of manual records and reporting, cutting reporting time by 50% and contributing to a 40% year-over-year revenue increase.
Education
Degrees, certifications, and relevant coursework
Jiwaji University
Bachelor of Engineering, Computer Science Engineering
2015 - 2018
Completed a B.E. in Computer Science Engineering at Jiwaji University from 2015 to 2018.
G.E.S Polytechnic College
Diploma, Computer Science Engineering
2010 - 2013
Completed a Diploma in Computer Science Engineering at G.E.S Polytechnic College from 2010 to 2013.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Tushar?
You can contact Tushar and 90k+ other talented remote workers on Himalayas.
Message TusharFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
