Aakash Pahuja
@aakashpahuja
I build governed digital product platforms that replace manual communication workflows with self-service experiences.
IndiaWhat I'm looking for
At American Express, I drive product strategy for ComXHub, an enterprise Intake & Governance Portal that streamlines servicing communications across channels and markets. I authored its Phase 1 MVP PRD and Jira-ready backlog of 18 features and 76 user stories, designing personas, journeys, prototypes, governance controls, and AI-assisted mockup capabilities.
I've also led migration of 322 legacy templates across 19 markets, delivered UAT across 90+ projects and 500+ communications, and increased testing throughput by 50%. Alongside my payments and operations experience, I've launched digital products and founder ventures spanning D2C commerce, technology consulting, and app development.
Experience
Work history, roles, and key accomplishments
Drive product strategy for ComXHub, an enterprise Intake & Governance Portal, and led migration of 322 legacy templates to Raven platform. Authored PRDs, designed user personas and prototypes, and managed Jira backlog.
Led UAT delivery across 90+ projects and 500+ communications, achieving 100% stakeholder satisfaction. Increased testing throughput by 50% and built Jira-based bulk test-case management, improving efficiency by 94%.
Resolved account-security and fraud concerns for U.S. Card Members, upholding high customer-experience standards. Promoted twice within 18 months and recognized as Best Team Player.
Tech Support Associate (Dell)
Convergys
May 2016 - Aug 2017 (1 year 3 months)
Provided in-warranty technical support for Dell laptop and desktop users across North America, translating complex technical issues into clear guidance.
Product Manager & Tech Lead
GIVE – Gaurannga Institute for Vedic Education
Jan 2012 - Dec 2016 (4 years 11 months)
Conceived and launched the institute's app and website, growing a YouTube channel to 100K+ subscribers and a social campaign to 4,000+ subscribers across 23 countries.
Education
Degrees, certifications, and relevant coursework
Rajasthan University
Bachelor of Commerce, Commerce
2010 - 2013
Pursued a Bachelor of Commerce degree from Rajasthan University from 2010 to 2013.
Availability
Location
IndiaAuthorized to work in
Website
aakashpahuja.inJob categories
Skills
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