TUSHANT ARORA
@tushantarora
I resolve complex banking escalations and strengthen operational controls through cross-functional risk coordination.
IndiaWhat I'm looking for
At JPMorgan Chase & Co., I resolve high-visibility client escalations by coordinating Product, Risk, and Operations teams to deliver timely outcomes. I identify systemic issue themes, support remediation, and translate policy, risk, and technical requirements into clear guidance for internal teams.
Previously, I reviewed account data and performance metrics to flag risk indicators and improve operational controls, while managing sensitive client situations. I’m building my foundation in risk analytics as an FRM Part I candidate, with a focus on process standardisation, operational efficiency, bank administration, and treasury support.
Experience
Work history, roles, and key accomplishments
Resolved high-visibility client escalations by coordinating across Product, Risk, and Operations. Partnered with cross-functional stakeholders to identify systemic issues and strengthen controls.
Reviewed account data and performance metrics to flag risk indicators and surface process improvements. Coordinated with internal stakeholders to strengthen operational controls and improve customer experience.
Escalated sensitive issues per governance protocols and delivered consultative support across voice and written channels. Maintained thorough documentation supporting internal reviews and quality assurance.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Commerce, Investment Management
Bachelor of Commerce degree with a focus on Investment Management.
Maharashtra Board
Higher Secondary Certificate, Commerce
Completed Higher Secondary Certificate (HSC) in Commerce.
Rahul International School
Secondary School Certificate, General
Completed Secondary School Certificate (SSC).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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