Prachi Singh
@prachisingh7
I drive banking operations transformation, audit-ready controls, product operations, and regulated client service across India and the UK.
IndiaWhat I'm looking for
I've managed banking operations, controls and client servicing at ICICI Bank, supporting an INR 700+ crore portfolio and 150+ HNI, NRI and SME relationships. I led 20+ member teams across audit readiness, KYC/RE-KYC, CRM governance, service delivery and operational reporting.
More recently, I supported regulated client operations at FSCS and Lloyds Banking Group, maintaining 85%+ CSAT while handling complex cases, onboarding, AML/KYC checks and escalations. I'm focused on business change, process controls, product operations and PMO support within regulated financial services.
Experience
Work history, roles, and key accomplishments
Client Relations Specialist
Financial Services Compensation Scheme (FSCS)
Mar 2024 - Nov 2025 (1 year 8 months)
Managed regulated financial services cases across various products, handling complex queries, vulnerable customer conversations, and escalations while maintaining high CSAT and SLA compliance.
Supported client onboarding, account servicing, KYC/AML checks, and transaction-related queries within a UK regulated banking environment, maintaining CRM notes and meeting SLA and compliance standards.
Manager / Deputy Branch Manager
ICICI Bank Ltd.
Nov 2015 - Sep 2022 (6 years 10 months)
Managed branch, wealth, and commercial banking operations, including high-value client lifecycle, audit readiness, and process controls. Led and coached 20+ member teams, supported an INR 700+ crore portfolio, and coordinated with multiple internal and external stakeholders.
Education
Degrees, certifications, and relevant coursework
University of Glasgow
Master of Business Administration, Business Administration
2022 - 2023
Pursued an MBA with a focus on International Financial Analysis, Change Management, Project Management, and HR.
Manipal University
Post Graduate Diploma in Banking, Banking
2015 - 2016
Completed a Post Graduate Diploma in Banking (PGDB).
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bachelor of Engineering (Honours), Computer Science
2010 - 2014
Earned a Bachelor of Engineering (Honours) in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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