At Kraken, I handled complex VIP and institutional cases across onboarding, account access, funding, and transactions, coordinating resolutions with teams including Compliance, Treasury, and Engineering. I also created an hourly funds-monitoring workflow to help identify and address held deposits and withdrawals proactively.
I founded and scaled Kraken’s Turkish Support Team, coordinating workflows, hiring, onboarding, and quality standards. I’ve also trained colleagues on funding workflows and escalation practices, and contributed frontline insights to documentation, training, and service improvements.
