Tudor Nichita

Delivering end-to-end SaaS implementations of the Incentive Compensation Management (ICM) platform for 10+ enterprise clients, from requirements gathering through configuration, testing, training, go-live, and post-implementation support. Collaborating within project teams of 4 to 20 people across multiple client departments.

Built and maintained working relationships between ADP and clients throughout implementation projects. Gathered and analyzed customer data to define project roadmaps and configured client solutions on Enterprise eTime (a Kronos-based platform).

Handled implementations and Siebel CRM requests while monitoring KPIs and overall team performance. Acted as a knowledge and support point for the team and internal partners, building advanced SQL-based reporting for complex clients and internal use.

Implemented vendor-specific information in ADP systems to produce accurate medical benefits reports and configured weekly reports using SQL. Handled changes to XML/Excel files and troubleshot implementation files to ensure quality and meet deadlines.

Led quality assurance efforts across two or more teams, identifying key performance drivers and defects and providing coaching to improve results. Monitored call quality, delivered feedback, and ran reviews, walkthroughs, and coaching sessions to keep standards high across teams.

Handled order status inquiries, phone exchanges, returns, and escalations, including cases involving confidential customer information. Consistently reached weekly and monthly performance targets set by the company.

Studied at the Faculty of Physics.

Studied at the Faculty of Physical Education and Sport.