Tubbs User
@tubbsuser
I resolve technical software issues and strengthen customer support knowledge.
United KingdomWhat I'm looking for
At Accruent, I provide technical support for high-end Event Management System software used globally, troubleshooting server, database, and network components. I investigate logs, test SQL queries and stored procedures, escalate defects through JIRA Service Desk, and maintain a first-contact resolution rate around 10% above the company average.
Previously at Ubisoft, I supported customers across social media and community forums, increased customer retention by 16%, and mentored new starters. I enjoy building strong customer relationships, onboarding colleagues, and improving internal knowledge sharing through practical documentation.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Accruent
Nov 2020 - Present (5 years 9 months)
Provided technical support for high-end Event Management System software, troubleshooting server, database, and network components. Maintained first-contact resolution rate ~10% above company average and trained new team members.
Provided professional support across social media platforms and moderated community forums. Onboarded and mentored new starters, increased customer retention by 16%, and received compliments from 50+ customers.
Education
Degrees, certifications, and relevant coursework
University of Natural Resources and Life Sciences, Vienna
Master of Arts, Landscape Architecture
Pursued a Master of Arts in Landscape Architecture.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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