Eugene Ofori-atta

First point of contact for Smartsheet enterprise clients, troubleshooting configuration, broken automations, and integration errors via email, phone, chat, and Zoom. Handles German-speaking clients in EMEA, writes up recurring issues to the knowledge base, and escalates reported bugs to Product and Engineering.

Supported restaurant clients globally in English and German across calls, email, and community channels. Remotely configured and installed OpenTable software at restaurant sites, logged cases in Salesforce, trained restaurant staff, and provided structured feedback to the team.

Handled multilingual customer queries (cancellations, modifications, special requests) in German and English and maintained consistently high satisfaction scores. Owned complaints through to resolution and checked invoice accuracy before credit control.

Handled German-language billing, technical, and SIM registration queries for Lycamobile. Managed inbound calls supporting MVNO customer needs.

Managed spectator safety across a major multi-venue international event in London during the Olympic and Paralympic Games.

Provided shop-floor customer service while hitting sales targets and maintaining store standards.

Ran outbound customer satisfaction surveys for German and Austrian markets. Conducted the first professional use of German in a paid role.

Studied Childhood & Youth Studies and earned a BSc at the University of Greenwich from 2015 to 2019.

Grade: Distinction* Distinction* Distinction

Completed a BTEC Extended Diploma in Business (Level 3) at Croydon College, achieving Distinction* Distinction* Distinction, from 2011 to 2013.

Grade: A

Studied AS/A2 German at Croydon College from 2010 to 2012, achieving a grade of A.

Grade: Distinction

Completed a BTEC First Diploma in Business (Level 2) at Croydon College from 2010 to 2011, achieving Distinction.

Grade: A–C

Completed 12 GCSEs at Gesamtschule Muemmelmannsberg from 2005 to 2010, with grades ranging from A to C.