tuba kazmi

Support first-generation, care-experienced, estranged, and displaced students transitioning into university life, providing pastoral guidance and signposting to wellbeing resources.

Coordinate appointments, manage service mailboxes, and respond sensitively to student enquiries. Process referrals, maintain confidential records, and produce statistical reports using MyCampus, CORENet, Target Connect, and Agresso.

Managed 100+ daily student enquiries during peak enrolment, using MyCampus and Ivanti CRM to process documentation and log requests. Achieved a 98% first-contact resolution rate and supported orientation for 6,000+ students.

Provided front-line administrative and reception support, managing appointments, emails, and confidential records using MyCampus, CORENet, Target Connect, Outlook, and Excel, and liaising with advisers and counsellors.

Supported check-in for 820 students during peak summer turnover, logged maintenance issues via internal systems, and contributed to 500+ successful room turnovers.

Provided round-the-clock support to 820 residents across rotating shifts, coordinated with Sanctuary Students and external contractors, documented incidents, and supported Freshers' Week induction.

Cross-functional placement across Visa Government Solutions, the Global People Team, and the Sales Team, with exposure to talent management, culture-building, client engagement, and strategic partnerships.

Managed the full People & Culture generalist remit including recruitment, onboarding, L&D coordination, and employee engagement. Designed a fuel-reimbursement policy with Finance that contributed to a 78% improvement in employee attendance.

Managed end-to-end recruitment administration, coordinated pre-onboarding tasks, and delivered onboarding sessions. Administered the Learning & Development programme and supported cultural initiatives.

Supported research involving 50 female politicians in Pakistan for a Winston Centre for Leadership and Ethics-funded book project, including developing interview and survey questions.

Conducted desk-based research on regional and international security issues and authored articles and opinion pieces published in local newspapers.

Completed HR assistant training covering core people-operations processes and contributed content writing for affiliated brands.

Taught secondary science subjects.

Self-directed Power BI training, currently in progress.

Pursued an MRes in International Relations and Affairs at the University of Glasgow from 2024 to 2025.

Completed an MPhil in International Relations at the University of the Punjab from 2018 to 2020.

Completed the 'Excel Essential Training (Microsoft 365)' course.

Earned a BA (Hons) in International Relations and Affairs from Kinnaird College for Women, Lahore, from 2014 to 2018.

Completed the online course 'The Science of Happiness' from UC Berkeley.