Tsholo User

Taught English as a foreign language through 1-on-1 and group online lessons. Communicated with students via an online learning platform and adapted lessons to students’ needs, including writing corrections.

Supported qualification and assessment administration, including desktop evaluation and coordinating logistics for directors, verifiers, and managers.

Captured voter addresses on the Voter Registration System (VRS) as part of election-related data processing.

Managed recruitment activities including posting job descriptions, tracking application status, shortlisting and interviewing candidates, and providing candidate feedback and documentation.

Provided administrative support for payroll processing operations, including organizing and monitoring payroll processing activities.

Handled inbound and outbound telesales and supported customer service by responding to internal and external queries and performing general administration.

Provided reception support including managing incoming and outgoing calls, filing, data capturing, and assisting with order placement and customer service.

Completed a QCTO (Quality Council for Trades and Occupations) payroll processing qualification focused on organizing and monitoring payroll processes. Training supported structured payroll administration and related reporting tasks.

Studied Industrial Psychology and related subjects through UNISA. Coursework included topics such as public administration, business management, economics, and developmental studies.

Activities and societies: Taught English to adults online (1 on 1 and group); communicated via an online learning platform; provided writing corrections and established a positive learning environment.

Completed TEFL/TESOL training to teach English online, including 1-on-1 and group lessons for adults. Focused on adapting lessons to students' needs and using an online learning platform.

Completed training in VIP Payroll Administration aligned with an Administrative Assistant qualification. Built skills for administrative and payroll-related support work.

Activities and societies: Handled incoming calls and directed queries; provided customer service; documented and managed accreditation applications; supported data capturing, copying, scanning, and filing.

Completed a Call Centre Certificate focused on customer service and call handling. Training included responding to internal and external queries and supporting administrative call-centre tasks.

Activities and societies: Practiced customer service and business communication principles; used Excel/Word/PowerPoint (levels 1 & 2); supported office admin tasks such as scheduling and document handling.

Completed training in computer clerk/general office practice. Covered customer service and business communication principles and basic proficiency in office software.

Activities and societies: Subjects mentioned include Setswana, Afrikaans, English, commercial mathematics, and economics/developmental studies.

Completed Matric (secondary school) with subjects including Setswana, Afrikaans, English, commercial mathematics, and economics/related studies. The qualification reflects completion of standard secondary education requirements.