Tshegofatso Singo
@tshegofatsosingo
Grounded IT Support Technician L2 who troubleshoots devices and networks while delighting end users through account support.
South AfricaWhat I'm looking for
I’m a grounded, solution-oriented IT Support Technician (L2) with a wide variety of experience across IT support, database administration, and customer-facing work. I’m passionate about creating happiness for end users, and I also enjoy educating the next generation of technology users and innovators.
In my current role, I test applications and mobile apps, support networks and custom client-server applications, and troubleshoot hardware, firmware, and devices. I also handle end user testing, troubleshooting of devices, end user support, account management, client sales, and CRM—while building strong communication and sales confidence from previous promoter and customer service experience.
Experience
Work history, roles, and key accomplishments
IT Support Technician (L2)
OnFON Mobile
Feb 2024 - Present (2 years 5 months)
Provided L2 IT support, testing mobile apps and networks, and troubleshooting devices and hardware/firmware. Handled account management, end-user support, client sales support, and CRM-related activities.
IT Support Intern
Netcampus
Dec 2022 - May 2023 (5 months)
Supported client-server applications and assisted agents and customers via calls. Managed CRM/call centre support activities and provided call-centre services assistance.
Promoter
Tradeway
Jul 2021 - Nov 2022 (1 year 4 months)
Promoted products and services at campaigns and events, informing customers about new offerings. Assisted with sales interactions and distributed promotional items to customers who purchased promotional products.
Education
Degrees, certifications, and relevant coursework
IIE Rosebank College
Diploma in Information Technology, Software Development
2020 - 2022
Grade: 66%
Completed a Diploma in Information Technology in Software Development at IIE Rosebank College from 2020 to 2022.
Trinity Secondary School
Matric, Secondary Education
2019 -
Completed Matric at Trinity Secondary School in 2019.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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