At Genpact India Pvt. Ltd., I audit moderation decisions and AI-assisted outputs against policy guidelines, maintaining 99.8–100% accuracy across L1 and L2 reviews.
I identify compliance gaps and recurring reviewer errors, then report trends to team leads to support coaching and process decisions.
I coach reviewers with structured feedback and share quality insights with training and operations teams to align on process updates.
Previously, at IGT Solutions Pvt. Ltd., I checked airline bookings, refunds, and baggage claims against carrier policy, using Amadeus to verify cases. At Concentrix Daksh Services India Pvt. Ltd., I reviewed digital content for policy violations and conducted background checks using EPFO and MCA databases.
