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tristan naidoo

@tristannaidoo1

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IT Support Specialist at Razor Freight Services handling L2 support and remote systems for users.

South Africa

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What I'm looking for

I’m looking to bring my technical troubleshooting skills and client-first approach to a collaborative, remote-first team. I’m ready to contribute to the smooth performance of its technology stack.

At Razor Freight Services, I performed L2 technical support for remote and local users, maintaining high First-Contact Resolution. I also integrated and maintained Warehouse Management Systems and database tools to improve real-time asset tracking.

I founded and scaled an independent IT services startup serving over 1,000 clients. I handled remote support, hardware procurement, and network troubleshooting, and later negotiated a business acquisition while retaining a 20% equity stake in ongoing operations.

I use AnyDesk and TeamViewer for remote desktop support, and have managed identity access through Azure Active Directory and remote security protocols including VPN and MFA. I hold a BSc in Information Technology from Richfield Institution.

Experience

Work history, roles, and key accomplishments

Warehouse Operations & Systems Manager

Razor Freight Services

Jan 2022 - Mar 2026 (4 years 2 months)

Spearheaded the integration and maintenance of modern Warehouse Management Systems (WMS) and database tools, improving real-time asset tracking. Optimized technical workflows across cross-functional logistics teams, reducing inventory discrepancies and administrative costs.

Warehouse Management Systems Database Tools Asset Tracking Workflow Optimization Logistics

IT Help Desk & Support Specialist

Razor Freight Services

Jan 2020 - Mar 2026 (6 years 2 months)

Perform L2 technical support for remote and local users, maintaining high First-Contact Resolution (FCR) on technical issues.

L2 Support First Contact Resolutions Remote Support Windows MacOS

Systems & Logistics Administrator

Razor Freight Services

Jan 2019 - Mar 2026 (7 years 2 months)

Managed supply allocations and IT asset hardware inventory, staying within strict budget limits while preventing operational downtime. Automated routine administrative reporting using MS Office and digital productivity platforms.

Supply Management Asset Inventory Budgeting Microsoft Office Automation

Founder & Lead Systems Administrator

Independent IT Services Startup

Jan 2021 - Dec 2025 (4 years 11 months)

Founded and scaled a remote IT services venture, managing end-to-end technical support, hardware procurement, and network troubleshooting for 1,000+ clients. Utilized AnyDesk and TeamViewer for remote desktop access and managed customer interactions via CRM systems.

Any Desk TeamViewer CRM Remote Desktop Support Network Troubleshooting Hardware Procurement