Open to opportunities

Trisha Albie Love Ocleda

@trishaalbieloveocled

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Healthcare Virtual Assistant specializing in patient scheduling, EHR support, and remote administrative coordination.

Philippines

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What I'm looking for

I’m looking for a remote healthcare support role where I can manage patient scheduling, maintain EHR records, and deliver calm, accurate customer care—using strong communication, record-keeping, and escalation handling to support smooth operations.

I’m a detail-oriented healthcare Virtual Assistant with strong experience supporting patients and administrative workflows remotely. I specialize in patient appointment scheduling through calls, emails, and texts, while keeping records accurate and up to date in EHR systems.

In my healthcare and back-office roles, I handle inbound/outbound communication, patient coordination, and customer support—often resolving scheduling inquiries and documentation needs with a service-first mindset. I also support veterans with medical supplement insurance, including managing escalations and irate customers professionally.

Previously as a Back Office Support Agent, I worked with transportation-related documents for Lyft drivers, performing document verification, fraud detection, and compliance checks. I’m confident in fast-paced environments, precise record-keeping, problem-solving, and even content creation for short-form media.

Experience

Work history, roles, and key accomplishments

Patient Scheduling Virtual Assistant

Healthcare (Remote)

May 2025 - Apr 2026 (11 months)

Managed patient appointment scheduling through calls, emails, and texts while handling scheduling inquiries and coordination. Updated patient records using EHR systems to ensure accurate information and provided remote administrative support.

Patient Scheduling EHR Management Customer Support Administrative Support Call Handling Appointment Coordination

Back Office Support Agent

Alorica

Jul 2024 - Dec 2025 (1 year 5 months)

Handled Lyft driver transportation document processing, including licenses, registrations, insurance, and vehicle inspection records. Reviewed submissions for accuracy and potential fraud while maintaining complete back-office documentation.

Document Verification Fraud Detection Compliance Data Entry Record keeping Customer Documentation Quality Assurance Back Office Operations

Telemarketing Agent (Healthcare)

Link Serve Solution

Feb 2025 - Apr 2025 (2 months)

Conducted inbound and outbound calls supporting veterans’ medical supplement insurance needs. Managed cold calling, gathered customer information through surveys, and handled irate customers professionally.

Inbound Calls Outbound Calling Telemarketing Customer Service Survey Administration Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Assumption College of Davao

Senior High School Diploma, STEM

2022 - 2024

Activities and societies: Consistent honor student; participated in Battle of the Bands and won championship; organized school events and activities; led group projects as a team leader.

Earned a Senior High School Diploma with a STEM track at Assumption College of Davao (Aug 2022–Jun 2024).