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Tridea Syawaliandhy

@trideasyawaliandhy

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Virtual Assistant at PERSOL APAC, coordinating employment administration, payroll, and workforce scheduling.

Indonesia

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At PERSOL APAC, I manage employment administration, including documentation, timesheet verification, payroll coordination, and workforce records. I also coordinate workforce scheduling and support employees by resolving inquiries and working with cross-functional teams.

At WORKMATE, I managed weekly workforce fulfillments and supported onboarding, workforce guidance, and issue resolution. Earlier, at NETLINK GROUP, I handled client and sales support requests, administered contracts, and prepared operational reports.

Experience

Work history, roles, and key accomplishments

Current

Worker Support Executive

Current

Persol APAC

Jun 2024 - Present (2 years 4 months)

Manage end-to-end employment administration, including documentation, timesheet verification, payroll coordination, and workforce records management. Coordinate workforce scheduling and roster planning to support operational efficiency and service continuity.

HR Administration Documentation Time Verification Payroll Coordination Employee records management Scheduling Roster Management Employee Support Cross Functional Communication Compliance

Worker Support Executive – Platform Operations

Workmate

Oct 2022 - Jun 2024 (1 year 8 months)

Managed up to 100 weekly workforce fulfillments, including candidate sourcing, screening, onboarding coordination, and operational support. Provided daily workforce guidance and issue resolution through strong platform and product expertise.

Workforce Fulfillment Candidate Sourcing Screening Onboarding coordination Operational Support Issue Resolution Help Center Management Content Management Knowledge Management Stakeholder Management

Mobile Support Analyst – Telstra Coordinator

Netlink Group

May 2021 - Sep 2022 (1 year 4 months)

Managed up to 50 daily client and sales support requests through ConnectWise ticketing systems. Administered more than 200 client contracts monthly while supporting commission tracking, discrepancy investigations, and SLA compliance reporting.