I am seeking remote opportunities to leverage my skills for corporate objectives, fostering personal growth through learning and development. I value teamwork, knowledge sharing, work-life balance with weekends off, recognition for diligence, and contributing to society while ensuring fair, compliant operations.
TCLooking for a job
Tressie Coutinho
@tressiecoutinho
I'm an Operations Manager from Goa, India with 11+ years in the service industry.
IndiaWhat I'm looking for
Proficient in optimizing efficiency and enhancing customer experiences across diverse industries, I have demonstrated adaptability and leadership in both remote startup environments and established on-site companies. My expertise lies in fostering strong team dynamics, cross-functional collaboration, process development, and team leadership. With over 11 years of experience, I am adept at leveraging technology to achieve organizational goals in fast-paced environments.
Experience
HOCurrent
Operations Manager
Housewise
Mar 2023 - Present (1 year 2 months)
• Managing a portfolio of over 60 properties across different cities for End-to-End property management services and Customized services.
• Collaborated with management to implement an online Incentive Management system and delivered comprehensive training sessions to staff across different state zones, resulting in 100% employee participation and decrease in errors by 75%.
HL
Branch Operations Manager
HDFC Bank Limited
Nov 2014 - Jan 2019 (4 years 2 months)
Ensured error-free daily operations within a fast-paced environment, conducted daily analysis of reports in compliance with anti-money laundering policies, managed lobby operations and supervised sales personnel.
Received recognition for accuracy in processing Account Opening Forms (KYC forms) with < 2% errors, pan India in 2018
Elected as a Talent Pool member for 2 consecutive years
TL
Assistant Manager
Tata Securities Limited
Aug 2008 - Oct 2013 (5 years 2 months)
Established and managed the Customer Care Department, developed efficient service protocols, transformed manual processes into digital workflows, and assisted the Legal & Compliance team in resolving escalated cases.
Awarded as Internal Knowledge Champion, recognized for exemplary service and won the National award
IL
Executive
ICICI Securities Limited
Oct 2007 - Jun 2008 (8 months)
Managed daily resolution of escalated queries via email and phone communications, while overseeing internal audits for a Contact Centre comprising over 50 personnel. Devised streamlined forms and formats to expedite client resolution and optimize staff productivity.
Tech stack
Learn about the tools and technologies that Tressie likes to use.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
900k-1200k INR
Social media
Job categories
Skills
Conflict ResolutionCustomer ServiceCommunication SkillsCustomer SuccessCRMAccount ManagementCustomer SupportProblem SolvingFinanceTime ManagementUXUIProperty ManagementOperations ManagementComplianceAnti Money LaunderingSales SupportData AnalysisTeam ManagementTrainingPerformance SupervisionProcess ImprovementKYCKYC AML ProcessesKnow Your Customer (KYC)Regulatory ComplianceData Management
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