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Trazon Mitchell

@trazonmitchell

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Technical Account Manager specializing in integration and workflow automation.

Zimbabwe

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What I'm looking for

I am seeking a role that fosters innovation and collaboration, allowing me to leverage my technical expertise to drive impactful solutions.

As a Technical Account Manager and Integration Specialist, I have a proven track record of enhancing productivity and efficiency through innovative automation solutions. At Verse.ai, I successfully saved over 9,000 workdays and reduced monthly productivity costs by $2.5 million by developing scalable AI and CRM integrations. My role involves acting as the primary technical lead for enterprise partnerships, ensuring seamless communication between engineering teams and external partners.

In my previous position as an Integration Specialist, I designed and maintained over 3,000 integration workflows, significantly improving lead capture automation across various platforms. My collaborative efforts with sales and customer success teams resulted in a 100% customer satisfaction rate, showcasing my commitment to delivering exceptional technical support. I am passionate about leveraging technology to solve complex problems and drive business success.

Experience

Work history, roles, and key accomplishments

Current

Technical Account Manager, Integrations

Current

Verse.ai

Oct 2024 - Present (8 months)

Saved over 9,000 workdays and $2.5M in monthly productivity costs by building and maintaining scalable AI and CRM integrations that eliminated repetitive CRM data entry. Acted as the primary technical lead for enterprise partnership integrations, resolving over 1,300 integration cases with an average closure time of 4.76 days.

AI CRM Integration Technical Leadership Problem Solving Salesforce HubSpot Python

Integration Specialist

Verse.ai

Jul 2022 - Present (2 years 11 months)

Designed, built, and maintained 3,000 integration workflows to automate lead capture across hundreds of platforms using APIs, webhooks, AI, and iPaaS tools. Collaborated with sales and customer success teams on over 1000 client implementations, achieving a 100% customer satisfaction rate.

APIs Webhooks AI IPaaS Python Workflow Automation Customer Support Zapier

Product Manager

Allstate

Jun 2021 - Present (4 years)

Led the development of over 5 new features by translating customer pain points into actionable product requirements, boosting user engagement by 30%. Analyzed behavioral data from over 16 million customers to guide product strategy, resulting in a 20% increase in user adoption and contributing to $12M in annual cost savings.

Product Management Data Analysis User Engagement Product Strategy Market Research Jira Confluence SQL Sigma

Freelance Technical Operations & Web Developer

Self Employed

Aug 2018 - Present (6 years 10 months)

Provided on-demand technical support and operations assistance, including system maintenance, API troubleshooting, and performance monitoring. Designed and maintained responsive websites using HTML, CSS, JavaScript, and CMS platforms such as WordPress.

Technical Support Web Development HTML CSS JavaScript WordPress Maintenance Client Management

Education

Degrees, certifications, and relevant coursework

University of North Carolina at Chapel Hill

Bachelor's Degree, Computer Science

Completed a Bachelor's Degree in Computer Science, focusing on core principles and applications. Gained foundational knowledge in various aspects of computing.