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TM@trazonmitchell
Technical Account Manager specializing in integration and workflow automation.
ZimbabweAs a Technical Account Manager and Integration Specialist, I have a proven track record of enhancing productivity and efficiency through innovative automation solutions. At Verse.ai, I successfully saved over 9,000 workdays and reduced monthly productivity costs by $2.5 million by developing scalable AI and CRM integrations. My role involves acting as the primary technical lead for enterprise partnerships, ensuring seamless communication between engineering teams and external partners.
In my previous position as an Integration Specialist, I designed and maintained over 3,000 integration workflows, significantly improving lead capture automation across various platforms. My collaborative efforts with sales and customer success teams resulted in a 100% customer satisfaction rate, showcasing my commitment to delivering exceptional technical support. I am passionate about leveraging technology to solve complex problems and drive business success.
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Work history, roles, and key accomplishments
Verse.ai
Oct 2024 - Present (1 year 1 month)
Saved over 9,000 workdays and $2.5M in monthly productivity costs by building and maintaining scalable AI and CRM integrations that eliminated repetitive CRM data entry. Acted as the primary technical lead for enterprise partnership integrations, resolving over 1,300 integration cases with an average closure time of 4.76 days.
Verse.ai
Jul 2022 - Present (3 years 4 months)
Designed, built, and maintained 3,000 integration workflows to automate lead capture across hundreds of platforms using APIs, webhooks, AI, and iPaaS tools. Collaborated with sales and customer success teams on over 1000 client implementations, achieving a 100% customer satisfaction rate.
Allstate
Jun 2021 - Present (4 years 5 months)
Led the development of over 5 new features by translating customer pain points into actionable product requirements, boosting user engagement by 30%. Analyzed behavioral data from over 16 million customers to guide product strategy, resulting in a 20% increase in user adoption and contributing to $12M in annual cost savings.
Self Employed
Aug 2018 - Present (7 years 3 months)
Provided on-demand technical support and operations assistance, including system maintenance, API troubleshooting, and performance monitoring. Designed and maintained responsive websites using HTML, CSS, JavaScript, and CMS platforms such as WordPress.
Degrees, certifications, and relevant coursework
UHBachelor's Degree, Computer Science
Completed a Bachelor's Degree in Computer Science, focusing on core principles and applications. Gained foundational knowledge in various aspects of computing.
Software and tools used professionally
ZimbabweYou can contact Trazon and 90k+ other talented remote workers on Himalayas.
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