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Adesola Olaegbe

@adesolaolaegbe

Message

I am a Technical Support Specialist and Product Designer focused on SaaS integrations.

Zimbabwe

Message

What I'm looking for

I seek a mid-level SaaS or systems-integration role combining technical support and product design, where I can solve complex system issues, improve workflows, and collaborate cross-functionally to boost customer satisfaction.

I am a solutions-driven Technical Support Specialist and Product Designer with over four years of experience supporting SaaS platforms, system integration, SQL troubleshooting, and end-to-end product design.

I have resolved complex system issues using SQL and XML/XSLT optimizations, achieving 95% customer satisfaction and consistently exceeding SLA targets by streamlining troubleshooting workflows and reducing ticket resolution time. I have also developed system architecture and data models, created wireframes and prototypes, and led usability testing to improve product scalability and user experience.

I collaborate closely with cross-functional teams to translate technical problems into customer-focused solutions, prioritize operational efficiency, and drive measurable improvements in product quality and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Solution Specialist

Current

Dayforce

Apr 2024 - Present (1 year 5 months)

Advised SI partners on configuration best practices and applied deep understanding of data flow to prevent downstream issues. Achieved 95% customer satisfaction by resolving complex system issues via SQL scripts and XML/XSLT optimizations and documenting KPIs in CRM tools.

SQL XSLT System Integration CRM (Salesforce)Incident Management RESTful APIs Testing

Application Analyst

Dayforce

May 2022 - Mar 2024 (1 year 10 months)

Consistently exceeded SLA compliance for incident resolution by optimizing troubleshooting workflows and reducing average ticket resolution time. Documented case histories in CRM tools and surfaced recurring trends to leadership to improve operational response.

Incident Management SLA Management SQL CRM (Salesforce)Jira Troubleshooting Root Cause Analysis

Product Designer

Dayforce

Sep 2021 - Apr 2022 (7 months)

Conducted competitive analysis and design presentations to align product features with market needs. Created wireframes, prototypes, and UI workflows that improved user experience and supported business goals.

Wireframing Prototyping Figma Usability Testing Design Systems

Systems Design Specialist

Extension Interactive

Nov 2019 - Feb 2021 (1 year 3 months)

Developed system architecture and data models that improved product scalability and delivered user-centric design solutions translating complex data into actionable insights. Collaborated across creative, technical, and product teams to align digital experiences with customer KPIs.

Systems Architecture Data Modeling Prototyping Data Visualization UX Research Web Development Scalability Cross Functional Collaboration

UI/UX Designer Intern

MobiMove

May 2019 - Oct 2019 (5 months)

Led user research and crafted wireframes, storyboards, and prototypes to solve complex user problems and boost usability. Engineered interactive data visualizations and collaborated with cross-functional teams to iterate on design solutions.