Open to opportunities

Odessa Garcia

@travailny

I streamline administrative operations, client communication, and multilingual customer service across remote and on-site teams.

Spain

Message

What I'm looking for

I'm looking for an administrative, virtual assistant, or customer service role where I can support efficient operations, coordinate communication, and use my English, French, and Spanish skills.

I've supported day-to-day office operations at Andromeda Advantage in New York, managing calendars, meetings, interviews, documentation, invoices, payments, and administrative records for the construction industry.

At 4 Seasons Painting & Services LLC, I provided remote administrative support, prepared estimates, processed invoices, and handled client inquiries by email. I improved communication between clients and the team while keeping workflows efficient.

My project support work at Mundo Phi included organizing digital projects, coordinating calendars and interviews, researching potential business partners, and creating educational and social media content for commercial distribution.

I've also supported students and academic operations at Université Paris-Est Créteil and Université Côte d'Azur, and delivered high-volume multilingual customer service for tourism establishments in Paris. I work fluently in English and French and speak Spanish natively.

Experience

Work history, roles, and key accomplishments

Virtual Assistant - Remote Work

4 SEASONS PAINTING & SERVICES LLC

Mar 2025 - Sep 2025 (6 months)

Handled customer inquiries, quotations, and support needs via e-mail, providing timely solutions and follow-up. Assisted clients with issues and complaints while maintaining a professional approach. Communicated promotional offers and special deals, prepared and distributed invoices, and relayed information and updates to management, ensuring efficient customer service and smooth daily operations.

Bilingual Receptionist

ANDROMEDA ADVANTAGE

Aug 2024 - Mar 2025 (7 months)

Managed front desk operations and welcomed visitors in English and Spanish. Handled multi-line phones, coordinated schedules, meetings, and interviews, and prepared meeting rooms. Processed supplier and subcontractor payments, managed correspondence and corporate emails, and maintained physical and digital filing systems to ensure accurate records and efficient administrative operations.

Virtual Assistant - Remote Work

MUNDO PHI. Malaga, Spain

Sep 2021 - Sep 2024 (3 years)

Managed social media, overseeing content strategy, scheduling, publishing, and performance analysis to boost engagement and brand visibility Hosted streams and fostered community interaction. Coordinated interviews, sourced collaborators, and built partnerships. Designed marketing materials, developed digital courses from concept to launch, and organized key workflows for timely project execution.

Receptionist

HOTEL BEST WESTERN PREMIER OPÉRA FAUBOURG. París, France

Apr 2017 - Mar 2018 (11 months)

Welcomed guests and managed check-in/check-out procedures, ensuring a smooth hospitality experience. Handled reservations, payments, and invoices accurately. Provided concierge services and personalized tourist information. Assisted with front desk operations, booking management, customer service, and administrative tasks while maintaining high service standards and efficient daily operations.

Front Desk Representative

CULTIVAL | PARIS PASS TOURISM OFFICE. Paris, France

Apr 2014 - Jul 2017 (3 years 3 months)

Managed ticketing operations for Paris city passes, including sales, payment processing, confirmations, bookings, modifications, and cancellations.Provided detailed tourist information on Paris attractions, museums, and public transportation. Improved customer service workflows through clear communication and efficient processes, reducing waiting times and enhancing the overall customer experience

Ticketing Agent

Disneyland Paris. France

Dec 2013 - Sep 2014 (9 months)

Operated ticketing systems, processed payments, and verified entry passes to ensure smooth access control. Provided multilingual customer assistance, responding to inquiries about attractions, schedules, and park services. Delivered prompt issue resolution and on-site support to maintain high levels of visitor satisfaction and ensure a positive overall experience.