Open to opportunities

Tracy Lawrence

@tracylawrence

Patient Financial Advocate and revenue cycle leader bridging healthcare operations and technology to improve patient affordability.

United States

Message

What I'm looking for

I’m looking to lead patient affordability, revenue cycle, and patient access initiatives—supporting technology-enabled implementations, partnering with cross-functional teams, and improving reimbursement workflows to drive better outcomes for patients and providers.

I’m a Healthcare operations, revenue cycle, and patient access professional with 15+ years of progressive experience across hospital operations, oncology financial navigation, healthcare technology implementation, client success, patient advocacy, and revenue cycle management. I build practical solutions that improve patient affordability and treatment access, including developing financial assistance programs and optimizing reimbursement workflows to reduce administrative burden and bad debt exposure.

In my most recent role as a Patient Financial Advocate, I support the implementation and launch of financial assistance software that improves patient affordability and provider operational efficiency. Previously, as an Account Lead, I led onboarding, implementation, and go-live activities for healthcare systems, served as an escalation point for complex operational and reimbursement issues, and created training and workflow documentation to drive adoption across patient access and financial counseling teams.

Experience

Work history, roles, and key accomplishments

Current

Patient Financial Advocate

Current

Qualify Health

Nov 2025 - Present (7 months)

Supported implementation and launch of financial assistance software to improve patient affordability and provider operational efficiency. Helped patients secure financial assistance options and analyzed insurance coverage and patient responsibility to reduce barriers to treatment.

Insurance Verification Benefits Investigation Patient Counseling Compliance Change Management

Account Lead

Annexus Health

May 2022 - Apr 2025 (2 years 11 months)

Led onboarding, implementation, and go-live activities for financial assistance and revenue cycle technology solutions. Directed discovery sessions, served as escalation point for complex issues, and created training materials to improve adoption across patient access and revenue cycle teams.

Client Success Management Onboarding Implementation Workflow Optimization Revenue Cycle Technology Stakeholder Management Escalation Management Process Improvement

Oncology Financial Navigator

Cleveland Clinic

Nov 2020 - Jan 2022 (1 year 2 months)

Built and implemented an oncology financial assistance program from the ground up, enabling timely treatment initiation. Conducted insurance verification and benefits investigation, provided patient education on costs and coverage, and supported prior authorizations and reimbursement initiatives.

Oncology Financial Assistance Insurance Verification Benefits Investigation Financial Clearance Patient Counseling Prior Authorizations Regulatory Compliance

Advanced Medical Transport Dispatcher

Cleveland Clinic

Apr 2017 - Oct 2020 (3 years 6 months)

Coordinated inpatient and outpatient patient transportation to support hospital throughput and reduce care delays. Worked with patient access, case management, discharge planning, and clinical teams while maintaining accurate transportation records and providing status updates.

Hospital Throughput Support Discharge Planning Case Management Cross Functional Communication Record keeping Operational Efficiency

Emergency Communications Dispatcher (911)

Monmouth & Ocean County Health Services

May 2012 - Oct 2016 (4 years 5 months)

Managed emergency and non-emergency communications in a fast-paced public safety environment. Dispatched police, fire, and EMS according to protocols, coordinated multi-agency responses, and maintained documentation in compliance with agency standards.

Protocol Based Call Handling Situational Awareness