Shaunjanique Chester

I’m a results-driven healthcare operations leader with 10+ years of experience driving patient access, reimbursement strategy, and specialty pharmacy support. I focus on removing barriers to therapy while delivering measurable operational results through process improvements and strong execution.

Most recently, as an Operations Supervisor, Patient Access at CareMetex, I lead daily Patient Access operations supporting benefit verification, prior authorizations, onboarding, and therapy initiation. I supervise, coach, and develop Patient Access Specialists, analyze performance metrics, and implement workflow changes to increase efficiency and reduce turnaround times—while serving as the primary escalation contact for complex patient, provider, and payer concerns.

Before that, at Cencora, I supported enterprise initiatives through UAT testing in Patient Plus and led annual Federal Poverty Level (FPL) updates from 2020–2025. I managed escalations, audits, reporting, and leadership presentations, and acted as a subject matter expert (SME) for reimbursement workflows by identifying process gaps and implementing operational improvements.

Earlier in my career, I served as a Senior Reimbursement Counselor at Cencora, supporting 50+ physician offices with therapy access and reimbursement navigation. I managed benefit investigations, prior authorizations, and appeals, trained and onboarded 40+ employees, and maintained strong provider relationships while consistently exceeding performance targets.