Tracy Jane Gian
@tracyjanegian
Experienced recruitment specialist and customer service professional focused on efficient hiring.
PhilippinesWhat I'm looking for
I am an experienced recruitment specialist and customer service professional with a background in HR, chat support, and hospitality. I have coordinated hiring activities, sourced applicants, scheduled interviews, and assisted with onboarding and job orientation.
My work history includes roles as an HR - Recruitment Specialist at Open Access BPO and as a CSR (Chat Support) at IBEX Global Services, where I provided technical support and resolved customer inquiries via instant messaging.
I bring strong communication skills, attention to detail, and proficiency in Microsoft Office, Canva, Slack, and process flows. I have experience conducting surveys for international market research and maintaining candidate databases.
I am committed to contributing to organizational growth by delivering reliable recruitment support and excellent customer-facing service, while continuing to develop my HR and people operations expertise.
Experience
Work history, roles, and key accomplishments
Recruitment Specialist
Open Access BPO
Jan 2022 - Present (4 years)
Coordinated end-to-end hiring activities including sourcing applicants, scheduling and conducting initial screenings, and managing job offers and orientations to streamline recruitment processes.
CSR - Chat Support
IBEX Global Services
Jan 2017 - Dec 2021 (4 years 11 months)
Provided real-time customer support via chat, delivering technical assistance and resolving service inquiries to maintain satisfaction and first-contact resolution.
Market Research Interviewer
Survey Sampling International
Jan 2014 - Dec 2015 (1 year 11 months)
Conducted market research surveys for US-based studies, collecting and recording respondent data to support research accuracy and sampling goals.
Restaurant Staff
Backyard Burgers
Jan 2006 - Dec 2008 (2 years 11 months)
Served guests by presenting menus, taking orders, and answering questions about meal items to ensure positive dining experiences.
Education
Degrees, certifications, and relevant coursework
Davao Vission Colleges
Bachelor of Secondary Education, English
Graduate of Bachelor of Secondary Education with a major in English.
Joji Ilagan Career Center Foundation - CAISA
Associate in Hotel and Restaurant Management, Hotel and Restaurant Management
Graduate of Associate in Hotel and Restaurant Management.
BACKYARD BURGERS
Hospitality
2006 - 2008
Worked as restaurant staff while completing prior education.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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