Mharla Jane Delos Santos
@mharlajanedelossantos
Recruitment Specialist sourcing top talent and building candidate pipelines with clear, people-first communication.
PhilippinesWhat I'm looking for
I’m a customer-focused Recruitment Specialist who executes sourcing strategies to identify qualified candidates, including job boards, LinkedIn, databases, and passive sourcing. I conduct intake discussions with hiring managers, perform resume screening and phone interviews, and coordinate interviews while maintaining a positive candidate experience.
Earlier, I worked as a Customer Service Representative handling inquiries via phone, email, and chat, resolving complaints, billing issues, and account updates through CRM systems and accurate recordkeeping. Across both roles, I bring strong communication, multitasking, and problem-solving to consistently meet performance metrics.
Experience
Work history, roles, and key accomplishments
Recruitment Specialist
PSG Global Solutions
Mar 2020 - Present (6 years 3 months)
Execute end-to-end sourcing using job boards, LinkedIn, databases, and passive techniques to identify qualified candidates. Conduct intake discussions, screen resumes, run phone interviews, coordinate candidate interviews, and use Boolean/X-ray search to build talent pipelines.
Customer Service Representative
Kily.ph
Jan 2017 - Aug 2018 (1 year 7 months)
Handled customer inquiries via phone, email, and chat while providing product/service information and resolving concerns professionally. Managed complaints, billing/account updates, processed orders, returns, refunds, and service requests, maintaining accurate records in CRM systems.
Education
Degrees, certifications, and relevant coursework
Colegio de Porta Vaga
Attended Colegio de Porta Vaga in 2016; degree and field of study were not specified.
Divine Jesus LearningCenter Inc.
Completed high school at Divine Jesus LearningCenter Inc., graduating in 2012.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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