Jelai Florendo

Focuses on connecting qualified individuals with suitable job opportunities and supports both candidates and employers throughout the hiring process. Emphasizes building loyalty partnerships and generating new business opportunities through lead generation, relationship-building, collaboration with cross-functional teams, and achieving set targets.

Conducted multiple interviews and assessments for applicants, managing the end-to-end recruitment process up to onboarding. Responsible for account management, client management, and candidate management.

Taught Japanese students virtually as an ESL Tutor. Provided 24/7 online English language instruction.

Conducted cold calling and managed the OTP process from initial interviews to job offers. Handled the end-to-end recruitment process for various roles.

Responded to and assisted customer requests for products, services, and company information, addressing customer needs and resolving concerns. Managed customer accounts effectively.

Handled data entry tasks with speed and accuracy to support online project operations, maintaining and updating record systems to ensure information was current and organized. Collaborated with team members to track project progress and flag any discrepancies, ensuring timely and precise input of information critical to project success.

Provided primary customer support to internal and external customers, offering advice and assistance with attention to special needs or wants. Answered a constant flow of customer calls with minimal wait times.

Focused on the principles and practices of information technology. Developed skills in various IT domains, preparing for a career in the tech industry.