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Tracy Domfeh

@tracydomfeh

IT Support professional with Hubergroup experience maintaining SAP data and resolving technical issues across remote and on-site environments.

Canada

Message

At Hubergroup, I managed enterprise system data in SAP, maintained database accuracy, and monitored workflows and digital assets.

At Foundever, I handled remote technical inquiries and troubleshooting requests, using diagnostic tools and internal knowledge bases to resolve issues.

Across my roles at TForce Freight and TecHome IT Inc., I configured user accounts, supported hardware and software, and documented incidents and solutions. I hold a Bachelor of Science in Information Technology Management and a CCNA certification.

Experience

Work history, roles, and key accomplishments

Systems Support Analyst / SAP Administrator

Hubergroup

Feb 2024 - Jan 2026 (1 year 11 months)

Managed enterprise system data, ensuring accurate processing and database maintenance within SAP. Monitored system workflow, tracked digital assets, and generated technical reports.

SAP Database Maintenance System Monitoring Technical Reporting

IT Help Desk / Technical Support Representative

Foundever

Jan 2023 - Nov 2023 (10 months)

Handled incoming technical inquiries and system-related troubleshooting requests via remote channels. Leveraged diagnostic tools and internal knowledge bases to deliver accurate technical solutions.

Technical Support Troubleshooting Diagnostic Tools Knowledge Base

Technical Support & Operations Specialist

TForce Freight

Aug 2021 - Dec 2022 (1 year 4 months)

Configured, set up, and activated user accounts while enforcing system security protocols and access controls. Utilized SAP for logistical tracking and technical invoicing processes.

SAP User Account Management Security Protocols Access Control Logistics

IT Support / Technical Associate

TecHome IT Inc.

Aug 2019 - Jul 2021 (1 year 11 months)

Provided comprehensive technical support, resolving routine hardware/software questions and service tickets. Documented user correspondence and system incidents in the CRM platform.

Technical Support Troubleshooting CRM Documentation