Fahad Hyder
@fahadhyder
IT specialist focused on digital service support and technical analysis.
What I'm looking for
I am an IT specialist with a robust background in digital service support and technical analysis. At ServiceTitan, I achieved significant reductions in resolution times and enhancements in customer satisfaction by implementing an efficient call handling system. My efforts led to a 20% decrease in average resolution time and a 10% increase in customer satisfaction over six months.
Previously, as an Information Technology Analyst at Gerdau, I developed my analytical and technical skills through comprehensive network traffic analysis, ensuring adherence to IT policies and resolving complex issues. I successfully installed and maintained 75 computer systems, increasing network uptime by 10% and achieving a 98% issue resolution rate. My experience as a Technical Support Specialist at PointClickCare further honed my organizational skills, where I resolved 95% of technical support tickets and managed onboarding tasks for over 100 new hires.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
ServiceTitan
Nov 2024 - Present (1 year 7 months)
Implemented an efficient call handling system, reducing average resolution time by 20% and increasing customer satisfaction by 10%. Conducted customer needs assessments, leading to a 15% increase in cross-selling opportunities and an additional $50,000 in revenue.
Information Technology Analyst
Gerdau
May 2023 - Oct 2023 (5 months)
Installed and maintained 75 computer systems, resolving internet and network access issues, which increased network uptime by 10%. Achieved a 98% issue resolution rate through effective use of ServiceNow and SolarWinds.
Technical Support Specialist
PointClickCare
Jan 2022 - May 2022 (4 months)
Resolved 95% of technical support tickets using NetSuite and managed onboarding tasks for over 100 new hires. Improved operational efficiency by 10% through evaluation of existing equipment and software.
Education
Degrees, certifications, and relevant coursework
Fahad hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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