Fahad Hyder

I am an IT specialist with a robust background in digital service support and technical analysis. At ServiceTitan, I achieved significant reductions in resolution times and enhancements in customer satisfaction by implementing an efficient call handling system. My efforts led to a 20% decrease in average resolution time and a 10% increase in customer satisfaction over six months.

Previously, as an Information Technology Analyst at Gerdau, I developed my analytical and technical skills through comprehensive network traffic analysis, ensuring adherence to IT policies and resolving complex issues. I successfully installed and maintained 75 computer systems, increasing network uptime by 10% and achieving a 98% issue resolution rate. My experience as a Technical Support Specialist at PointClickCare further honed my organizational skills, where I resolved 95% of technical support tickets and managed onboarding tasks for over 100 new hires.